Content Manager - Web jobs in Terre Haute, IN

About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services.

Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About the Role

We are seeking a talented Web Publishing Manager to help us build the most simple and affordable legal services experience on the planet.

In this position, you will collaborate closely with cross-functional teams, engaging in project planning from the early stages, facilitating project delivery, and maintaining our site through continuous updates and collaborations with product and marketing partners. Reporting directly to the Director of SEO and Web Publishing, you will work closely with stakeholders across marketing, product, design, and tech departments.

To excel in this role, attention to detail, organizational skills, and a sense of accountability are paramount. You will be the driving force behind bringing numerous projects to fruition, ensuring each delivers the highest quality experience, executed flawlessly and on time. Moreover, your ability to foster strong relationships will be essential in our collaborative team environment. And with many exciting projects in the pipeline, you will be central to helping build the largest and most widely used online legal service platform in the world.

If you are passionate about advancing access to justice, we invite you to join us.

• 1. Web Publishing
• Create and update web pages and assets via BloomReach Content Management System (CMS).
• Proofread (American English) and test of all changes being processed.
• Manage the end-to-end process of receiving, scoping, prioritizing, testing, and publishing requested changes promptly.
• Own and manage the publishing Jira queue and related processes, ensuring all changes align with internal processes
• Address CMS and template-related inquiries and collaborate on proposed site changes and project execution with marketing, design, copywriting and product teams.
• Own and maintain site quality and maintenance standards, collaborating with design and content teams to ensure alignment with established guidelines.
• Inventory, benchmark and maintain the US repository of web content, including text, images, PDFs, and video files, using CMS templates.
• Coordinate and facilitate program coordination meetings.

• 2. CMS Administration and Management
• Serve as the primary representative of the publishing program and CMS platform, advocating for publishing and CMS needs and enhancements in planning and development processes.
• Document platform and publishing processes and best practices.
• Provide training to international and cross-functional teams on CMS usage and publishing processes and best practices.
• Define and maintain user access and rights management protocols.

• 3. Project management
• Assist project teams in planning deliverables, timelines, and tasks to meet project milestones. 
• Maintain clear and proactive communication, along with comprehensive project documentation on plans, status updates, and critical issues.
• Track dependent tasks and work streams across cross-functional teams.

• Fluency in verbal and written American English, written and verbal.The role will require 100% communication, written and verbal, in English. 

• Bachelor’s degree and a minimum of 5 years of relevant work experience. Equivalent technical training, certifications or other relevant experience may be substituted for the education requirements.
• Minimum of 1 year of direct experience working with Content Management Systems, preferably with HTML/CSS proficiency. Experience with Bloomreach CMS is a plus.
• 5 years of experience collaborating with web developers and content teams or managing web development projects. PMP or PMI certification is a plus.

• Experience working independently and collaboratively with distributed cross-functional teams, including copywriters, designers, front-end developers and product and project managers.
• Ability to build strong relationships with business partners and stakeholders.
• Exceptional attention to detail, quality, and consistency, as well as strong critical-thinking and problem-solving abilities.
• Experience in generating web analytics queries and reports. Familiarity with Google Analytics 4 is a plus. 
• Strong sense of ownership and accountability for program success.
• Excellent organizational skills, with the ability to manage multiple concurrent projects with varying priorities and deadlines.
• Experience with Jira and Confluence.
• Passionate about Rocket Lawyer’s mission.

• Private health insurance 
• Life insurance
• Meal/Food voucher
• Gympass partnership
• Mental health assistance
• Birthday off
• Daycare assistance
• Financial support for those who have children with special needs and disabilities
• Employee referral program
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates