Content Specialist jobs in Mesquite, TX

The Center of Excellence Content Specialist supports organizing, developing, and maintaining all Center of Excellence content and programs.  The content is used for several programs and functions including Restaurant Performance Standards, Restaurant-specific Policy Manuals, Food Safety, Risk and Safety assessments, Construction Turnover Transitions, New Restaurant Opening audits, etc.

Programs and content exist to support the Restaurants and provide performance data back to Subject Matter Expert (SME) teams at the Restaurants and Restaurant Support Office. Content is managed across several software systems and needs to be organized to be in alignment with training procedures, operational expectations, and relevant performance goals reporting. This role will be responsible for staying current with Quality, Food Safety, and Customer Experience trends and tools to keep Raising Cane’s content and systems relevant, efficient, and effective.

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Communication: Communicating effectively in person, remotely, or in writing as appropriate for the needs of the audience
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
• Time Management: Managing one's own time and multiple timelines that may be in conflict or competing for the same resources

Job Responsibilities

Overview

• Supporting, organizing, developing, and maintaining all Center of Excellence content and programs Establishing and executing project plans to deliver projects on-time and within budget
• Building and developing checklists and forms relationships across all vendor partners for Center of Excellence programs
• Thinking broadly across several programs and functions to ensure content alignment
• Considering the impact of all initiatives and planning the application of initiatives to all Center of Excellence programs, processes, and content
• Partnering to achieve alignment with training procedures, operational expectations, and relevant performance goals
• Staying current with Quality, Food Safety, and Customer Experience trends and tools to keep Raising Cane’s content and systems relevant, efficient, and effective

Content Management

• Develop new content for Center of Excellence tools and programs (e.g. Content may be in the form of written standards, visual standards, assessment questions, approved responses, potential issues and corrective actions, or research on compliance requirements.)
• Maintain and update existing content
• Sit in on cross-functional teams to identify potential content or measurement needs
• Collaborate with RSO SME teams to develop and/or manage systems or processes

Structure and Organization

• Creation of supporting structure and processes for ongoing updates and changes to content
• Structure and organize content to enable corrective action and/or escalation
• Optimize content for actionable reporting functionality
• Serve as the innovative resource for Center of Excellence

Program and System Support

• Coordinate with vendor(s) to reach desired outcomes
• Create testing and evaluation to ensure support of initiative objectives
• Staying current on all Center of Excellence program trends and tools to provide feedback on the opportunities for improvement and potential solutions

• Agile and flexible; able to shift priorities based on the current business needs and to make progress on multiple, concurrent projects
• Self-driven and motivated; able to develop and follow through on plans for both simple and complex projects
• Skilled at building and maintaining productive working relationships with subject matter experts and key stakeholders
• Exceptional attention to detail, including overall project management as well as editing and proofreading skills
• Personal demonstration of Raising Cane’s culture
• Knowledge of general Quality or performance improvement concepts; Continuous improvement, LEAN and/or Six Sigma knowledge, a plus
• 3 years Restaurant experience preferred
• 5 years project management, program management, or other significant administrative experience required

Education (or equivalent experience)

• Bachelor’s Degree required, or equivalent experience

Requirements

• Working knowledge of Content Management, CX or QA software and tools (e.g. Steton, Rizepoint, ComplianceMetrix, Steritech, SMG, MarketForce, or other similar applications)
• Expertise in Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Aptitude to do computer work, minimum of 6 hours per day
• Capability to travel, as needed, requiring overnight stays and potentially weekend travel
• Ability to work on a full-time basis at the Restaurant Support Office in Plano, TX

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