Content Specialist jobs in Peoria, IL

Content Specialist curates content used for a variety of web, mobile, and other platforms. Researches, coordinates, edits, and integrates the work of writers and designers to produce layouts that meet established branding and style guidelines. Being a Content Specialist organizes content in a way that makes sense/is most useful for target customers. Stays up-to-date on best practices and make recommendations for content strategy. Additionally, Content Specialist analyzes content needs and studies content consumption data to optimize content. Requires a bachelor's degree. Typically reports to a manager. The Content Specialist work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Content Specialist typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

D
Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role

    More specific title would be a Knowledge Specialist.

    Other titles are Content Writer, Contact Center, Trainer, Teacher

    provide self help contents

    monitor data

    Top Skills

    Knowledge of Microsoft Word, PowerPoint (intermediate) and Excel.
    - Content writing skills*** A MUST HAVE-

    Contact center experience is a must Salesforce is a plus

    Experience

    Call center experience

    Customer service background a plus.
    - Experience analyzing data via Power BI dashboards
    - Analyzing data and google analytics dashboards
    - Salesforce experience Instructional background

    Education-

    4 year education or communication degree and/or 2 years combined experience working within a contact center environment developing knowledge articles for frontline agents
    Associate degree with relevant experience is ok

    Position’s Contributions to Work Group:

    - More specific title would be a Knowledge Specialist. Identify knowledge article needs and drive suitable knowledge initiatives that deliver on our brand promise. Responsible for the development of effective knowledge article templates and the development of customer and agent facing knowledge articles that deliver a world-class customer experience. Will lead knowledge efforts for our Client Digital Support/ Contact Center Operations and will partner with 3rd party contact centers and internal partners to ensure knowledge articles are understandable and up to date.

    Typical task breakdown:

    - Collaborate with team members on building front line agent processes.

    - Develop, build, and refresh knowledge articles.

    - Attend necessary business meetings.

    - Analyze customer behavior data and make recommendations.

    - Tool testing ( salesforce tool)

    Interaction with team:

    - Currently 3 in the team

    Work environment:

    Will need to go onsite

    Education & Experience Required:

    - 4 year education or communication degree and/or 2 years combined experience working within a contact center environment developing knowledge articles for frontline agents

    Soft Skills Required

    - Must possess superior human relation skills and excellent verbal and written communication skills.

    - Internally motivated, proactive, and eager to learn.

    Job Type: Contract

    Pay: $35.00 - $40.00 per hour

    Schedule:

    • Monday to Friday

    Experience:

    • Content Writing: 3 years (Required)
    • Contact Center: 3 years (Required)

    Work Location: In person

  • 1 Month Ago

I
Extra Help Content Developer
  • Illinois State University
  • Normal, IL FULL_TIME
  • Extra Help Content Developer Job no: 518322 Work type: Remote, On Campus Location: Normal, Illinois Division Name: Academic AffairsDepartment: Special Education Job Summary The A project is seeking Ex...
  • 16 Days Ago

T
Digital Content Marketer (Remote)
  • Tithe.ly
  • Tennessee, IL FULL_TIME
  • Join Tithe.ly, We’re on a Mission .We’re a fully remote tech company that puts the Church first, and we’re currently serving more than 37,000 churches all over the world. Tithe.ly is on a mission to s...
  • 2 Days Ago

C
Marketing and Communications Intern – Content
  • Chestnut Health Systems
  • Bloomington, IL INTERN
  • Overview Join chestnut as a marketing and communications intern specializing in content, where you'll be at the forefront of crafting compelling narratives and engaging messaging across various commun...
  • 1 Month Ago

V
Peoria Viral Content Creation Tutor
  • Varsity Tutors
  • Peoria, IL FULL_TIME
  • Peoria Viral Content Creation Tutor Jobs The Varsity Tutors platform has thousands of students looking for online Viral Content Creation tutors nationally and in Peoria. As a tutor who uses the Varsit...
  • Just Posted

H
SPECIALIST
  • HCLTech
  • Tennessee, IL FULL_TIME
  • Responsibilities : - Image and configure laptops and desktops for distribution to onsite, remote users and special projects. Provide hardware, software, network problem diagnosis / resolution via tele...
  • 13 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Content Specialist jobs found in Peoria, IL area

C
Mental Health Associate - Community Behaviroal Health 6 West
  • Carle Foundation Hospital
  • Peoria, IL
  • * Assessment and Treatment Planning: Assists the interdisciplinary treatment team in patient assessment and the developm...
  • 3/18/2024 12:00:00 AM

A
Jr. Programmatic Coordinator
  • Adams Outdoor
  • Peoria, IL
  • JOB SUMMARY: Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., ...
  • 3/18/2024 12:00:00 AM

P
Travel Nurse RN - OR - Operating Room - $2,289 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Peoria, Illinois. Job Descri...
  • 3/18/2024 12:00:00 AM

P
Travel Nurse RN - Med Surg - $2,189 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN Med Surg for a travel nursing job in Peoria, Illinois. Job Description & Req...
  • 3/18/2024 12:00:00 AM

P
Travel Nurse RN - Endoscopy - $2,272 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN Endoscopy for a travel nursing job in Peoria, Illinois. Job Description & Re...
  • 3/18/2024 12:00:00 AM

P
Travel Nurse RN - Med Surg - $2,289 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN Med Surg for a travel nursing job in Peoria, Illinois. Job Description & Req...
  • 3/18/2024 12:00:00 AM

C
Mental Health Associate - Adolescent Behavioral Health 8 West
  • Carle Health
  • Peoria, IL
  • Position Summary: Provides care to individuals with behavioral/emotional/mental health problems. Qualifications: EDUCATI...
  • 3/17/2024 12:00:00 AM

O
Assistant Professor/APP
  • OSF HealthCare
  • Peoria, IL
  • Overview Pay range is $34.49 - $53.46/hour. POSITION SUMMARY: Provides classroom and clinical/laboratory instruction for...
  • 3/14/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Content Specialist jobs
$51,311 to $64,468
Peoria, Illinois area prices
were up 1.3% from a year ago

Content Specialist in Greenville, SC
You will be working alongside our Digital Marketing Manager on creating quarterly content plans that are in line with LTVplus’ business goals.
January 29, 2020
In addition to managing product data, the Product Data Content Specialist will be the single point of accountability for the timeliness and correctness of product data.
December 16, 2019
Content Specialist in Wilmington, DE
Dear Employer, Are you searching for impressive content for your website that helps you to drive more traffic to your website? Than hopefully you have arrived at the perfect proposal for this job as we have been servi More.
January 19, 2020
Content Specialist in New Brunswick, NJ
So all independent technical writers or content specialists need to own the product to contribute in true sense.
January 09, 2020