Content Specialist, Sr. jobs in Jacksonville, FL

The Content & Assessments Sr Analyst role within the Digital Learning Technology team is responsible for supporting the full lifecycle of Citi Learning’s content libraries and assessment tools. The core components of this role are focused on ensuring the health of our content libraries (e.g. Udemy, Harvard Manage Mentor, Intuition, etc.) and assessment tools (e.g. Myers Briggs, Hogan, etc.), analyzing and reporting on usage/ROI, selecting and onboarding of new platforms, and managing our vendor relationships.

Responsibilities

• Manages multiple technology initiatives with a focus on creating and managing the project plan, stakeholder management plan, central project issue log and detailed reporting to senior leaders

• Consults with business partners to identify issues, generate solutions, and choose appropriate alternatives using root cause analysis

• Collaborates closely with stakeholders, business partners and product champions to understand and capture business needs to identify existing or new solutions

• Documents project scope, requirements, dependencies and technology integrations

• Participates in workgroups for system implementations, including (but not limited to) change management and communications

• Tracks project progress and proactively identifies and escalates potential areas of risk

• Manages the Request for Proposal process for new platforms

• Promotes good working relationships across projects, exemplifying the people skills needed to develop trust and communication among stakeholders, sponsors and project team members

• Partners with implementation services and technology teams to onboard new technology and complete processes associated to Citi security, data privacy and architecture through the implementation phase

• Engages with our vendors to sustain a healthy relationship by maintaining product awareness and addressing new needs or challenges

• Configures learning systems to achieve the desired outcome, while managing and promoting applicable new features and capabilities

• Owns and maintains platform profiles, dashboards, reporting and analytics

• Contributes to defining and prioritizing the product roadmap for learning systems

Qualifications

• 2 years project management experience

• Ability to develop detailed project plans and manage individual deadlines and goals

• Organized and efficient with a meticulous attention to detail

• Committed self-starter with a demonstrated history of a strong work ethic and reliable task completion

• Experience managing vendor relationships

• Strong consulting and relationship building skills

• Clear and concise communication skills with the ability to tailor content by audience

• Awareness of onboarding requirements (information security, architecture review, cross border data privacy, SaaS) a plus

• Comprehensive knowledge of the principles of business analysis

• Highly proficient in MS Office applications, MS Project, MS PowerPoint, Adobe Acrobat Professional

• Awareness of risk management process a plus

• Experience working with learning systems a plus

Education

Bachelor’s/University Degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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