Content Specialist, Sr. jobs in Mobile, AL

Job Overview:

Are you ready for an exciting opportunity to elevate your career? Inabia Software & Consulting Inc is actively seeking a Senior VoIP Specialist to join our dynamic team. This is a unique chance to grow with Inabia, making a significant impact as you exceed customer satisfaction standards and contribute to the continuous improvement of our voice and data implementation services. We are urgently looking for the best candidate to take on this vital role.

Responsibilities:

• Meet or exceed customer satisfaction standards, ensuring timely follow-up with business and government customers.
• Possess full knowledge of internal products, features, and services, and stay informed about competitor’s products and services.
• Train customers on purchased products and self-serve options.
• Administer appropriate levels of communication with customers.
• Input accurate information into the Salesforce database.
• Coordinate customer training during implementation and onboarding.
• Utilize systems like BroadSoft and Odin daily to add or modify customer’s call flow, services, and user information.
• Operate daily in accordance with company policies and procedures.
• Perform additional duties as assigned.
• Assist in the training of new VOIP Specialist team members selectively.
• Take on the responsibilities of the Manager, Voice, and Data Implementation/Training, CSB in their absence.
• Serve as a point of escalation for VOIP Specialists I and II when questions or support needs arise.
• Collaborate with the internal training department to develop resources and materials for internal and external customers.

Qualifications:

Required:

• At least three years in the VOIP Specialist II role required.
• At least two years of Company Operations/Customer Service experience required.
• Ability to build and nurture cross-functional relations.
• Logical business acumen to effectively support multi-line accounts and retain client business.
• Self-starter with the ability to manage multiple projects from start to finish.
• Excellent written, oral, and interpersonal communication skills.
• Expert knowledge in Odin, Broadsoft, and other self-service portals.

Preferred:

• Knowledge of telephony, wireless, and/or Internet service highly preferred.
• Four-year college degree strongly preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Teams) preferred.
• Previous experience with the sales and support of telephony, data, or wireless devices and emerging services preferred.