Content Specialist, Sr. jobs in Peoria, IL

Content Specialist, Sr. curates content used for a variety of web, mobile, and other platforms. Researches, coordinates, edits, and integrates the work of writers and designers to produce layouts that meet established branding and style guidelines. Being a Content Specialist, Sr. organizes content in a way that makes sense/is most useful for target customers. Stays up-to-date on best practices and make recommendations for content strategy. Additionally, Content Specialist, Sr. analyzes content needs and studies content consumption data to optimize content. Identifies and tracks metrics to measure the success of content curation efforts. Develops a schedule for updates, archiving, and ongoing production of content. Requires a bachelor's degree. Typically reports to a manager. The Content Specialist, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Content Specialist, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role

    More specific title would be a Knowledge Specialist.

    Other titles are Content Writer, Contact Center, Trainer, Teacher

    provide self help contents

    monitor data

    Top Skills

    Knowledge of Microsoft Word, PowerPoint (intermediate) and Excel.
    - Content writing skills*** A MUST HAVE-

    Contact center experience is a must Salesforce is a plus

    Experience

    Call center experience

    Customer service background a plus.
    - Experience analyzing data via Power BI dashboards
    - Analyzing data and google analytics dashboards
    - Salesforce experience Instructional background

    Education-

    4 year education or communication degree and/or 2 years combined experience working within a contact center environment developing knowledge articles for frontline agents
    Associate degree with relevant experience is ok

    Position’s Contributions to Work Group:

    - More specific title would be a Knowledge Specialist. Identify knowledge article needs and drive suitable knowledge initiatives that deliver on our brand promise. Responsible for the development of effective knowledge article templates and the development of customer and agent facing knowledge articles that deliver a world-class customer experience. Will lead knowledge efforts for our Client Digital Support/ Contact Center Operations and will partner with 3rd party contact centers and internal partners to ensure knowledge articles are understandable and up to date.

    Typical task breakdown:

    - Collaborate with team members on building front line agent processes.

    - Develop, build, and refresh knowledge articles.

    - Attend necessary business meetings.

    - Analyze customer behavior data and make recommendations.

    - Tool testing ( salesforce tool)

    Interaction with team:

    - Currently 3 in the team

    Work environment:

    Will need to go onsite

    Education & Experience Required:

    - 4 year education or communication degree and/or 2 years combined experience working within a contact center environment developing knowledge articles for frontline agents

    Soft Skills Required

    - Must possess superior human relation skills and excellent verbal and written communication skills.

    - Internally motivated, proactive, and eager to learn.

    Job Type: Contract

    Pay: $35.00 - $40.00 per hour

    Schedule:

    • Monday to Friday

    Experience:

    • Content Writing: 3 years (Required)
    • Contact Center: 3 years (Required)

    Work Location: In person

  • 1 Month Ago

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Sr. Operations Specialist, Customer & Product Escalations
  • Rivian
  • Normal, IL FULL_TIME
  • About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. A...
  • 3 Days Ago

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Maintenance Component Specialist/Sr Maint Component Specialist LaSalle Marseilles, IL
  • Constellation Energy
  • Marseilles, IL FULL_TIME
  • COMPANY OVERVIEWAs the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leade...
  • 6 Days Ago

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Extra Help Content Developer
  • Illinois State University
  • Normal, IL FULL_TIME
  • Extra Help Content Developer Job no: 518322 Work type: Remote, On Campus Location: Normal, Illinois Division Name: Academic AffairsDepartment: Special Education Job Summary The A project is seeking Ex...
  • 16 Days Ago

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Digital Content Marketer (Remote)
  • Tithe.ly
  • Tennessee, IL FULL_TIME
  • Join Tithe.ly, We’re on a Mission .We’re a fully remote tech company that puts the Church first, and we’re currently serving more than 37,000 churches all over the world. Tithe.ly is on a mission to s...
  • 2 Days Ago

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Marketing and Communications Intern – Content
  • Chestnut Health Systems
  • Bloomington, IL INTERN
  • Overview Join chestnut as a marketing and communications intern specializing in content, where you'll be at the forefront of crafting compelling narratives and engaging messaging across various commun...
  • 1 Month Ago

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0 Content Specialist, Sr. jobs found in Peoria, IL area

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Mental Health Associate - Community Behaviroal Health 6 West
  • Carle Foundation Hospital
  • Peoria, IL
  • * Assessment and Treatment Planning: Assists the interdisciplinary treatment team in patient assessment and the developm...
  • 3/18/2024 12:00:00 AM

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Jr. Programmatic Coordinator
  • Adams Outdoor
  • Peoria, IL
  • JOB SUMMARY: Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., ...
  • 3/18/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $2,289 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Peoria, Illinois. Job Descri...
  • 3/18/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,189 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN Med Surg for a travel nursing job in Peoria, Illinois. Job Description & Req...
  • 3/18/2024 12:00:00 AM

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Travel Nurse RN - Endoscopy - $2,272 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN Endoscopy for a travel nursing job in Peoria, Illinois. Job Description & Re...
  • 3/18/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,289 per week
  • PRN Healthcare
  • Peoria, IL
  • Atlas MedStaff is seeking a travel nurse RN Med Surg for a travel nursing job in Peoria, Illinois. Job Description & Req...
  • 3/18/2024 12:00:00 AM

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Mental Health Associate - Adolescent Behavioral Health 8 West
  • Carle Health
  • Peoria, IL
  • Position Summary: Provides care to individuals with behavioral/emotional/mental health problems. Qualifications: EDUCATI...
  • 3/17/2024 12:00:00 AM

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Assistant Professor/APP
  • OSF HealthCare
  • Peoria, IL
  • Overview Pay range is $34.49 - $53.46/hour. POSITION SUMMARY: Provides classroom and clinical/laboratory instruction for...
  • 3/14/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Content Specialist, Sr. jobs
$65,348 to $82,968
Peoria, Illinois area prices
were up 1.3% from a year ago

Content Specialist, Sr. in Syracuse, NY
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