Location: Sioux Falls, South Dakota
Shift: Monday - Friday 8:00 a.m. - 5:00 p.m.
Job Status: Full-Time
Company: PREMIER Bankcard
About The Role
Are you looking for the opportunity to utilize your ability in application administration? PREMIER Bankcard is looking for a friendly, outgoing individual to be responsible for managing and contributing to a team that ensures business applications are available and performing optimally for the organization.
This position is an on-site opportunity at our PREMIER Bankcard location in Sioux Falls, South Dakota.
Job Duties and Responsibilities
- Manage and contribute to the application team’s work responsibilities
- Performs daily monitoring of job movement through production applications
- Performs daily monitoring of application alerts and remediate issues
- Identify monitoring opportunities and coordinate the implementation
- Administer and support the various Premier application platforms, including SharePoint, MuleSoft, DevOps, Enterprise Scheduler, Data Governance Platform and custom-built applications
- Identify when reported issues are global in nature and escalate
- Assist in application upgrades, vulnerability management, patching, and server migrations
- Creates and escalate issues through the Premier ticketing system
- Articulate to peers and leadership teams what impact existing production issues have to the business
- Will be included in an on-call rotation and occasional after-hours support
- Performs other projects or miscellaneous duties as requested or assigned
- Document and analyze problems, and publish maintenance schedule
- Identify gaps in existing support procedures and work instructions, then collaborate with others to fix them
- Maintain system documentation
- Coordinate with vendor support on all issues
- Fully responsible for problem management activities such as issue resolution and root cause analysis
- Provide application performance tuning
- Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
- Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly
Skills and Qualifications
- Financial systems management
- Monitoring Tools via NOC (AppDynamics, PRTG, vRops)
- ITSM Application (Cherwell)
- Windows, Linux, SaaS & PaaS application administration
- Understanding of cloud computing platforms, such as AWS and Azure
- Understanding of network topology for troubleshooting applications
- Demonstrated technical background
- Ability to work under pressure with a high sense of urgency
- Ability to meet deadlines, to ensure jobs ship out on time
- Pro-active approach
- Typically requires 5 years of related experience, prefer a minimum of 3 years of experience in supporting application systems.
Competitive Benefits Package
- Full medical benefits when working 20 hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more