CopyWriting Manager - Digital jobs in Fresno, CA

Position Summary

Anticipated Hiring Hourly Range: $22.00-$25.50 per hour

The Digital Learning Support Manager supervises a group of dedicated student staff in facilitating the seamless function of our digital learning support services and systems, playing a crucial role in enhancing the learning experience through effective technology and multimedia resource management.

Essential Functions

Culture:

• Be in agreement with the university's Confession of Faith, found here, have a personal commitment to Jesus Christ as Savior and Lord, be active in the life of the church, and live a life consistent with a commitment to the Lordship of Christ.
• Embrace the mission, vision, and values of Fresno Pacific University.
• Be Christ-centered in all areas while working with staff, faculty, students, and or any person or organization in the course of representing the University.
• All FPU employees are called to exercise the gifts and calling of God through their daily life and role here at FPU. As ministers to students and other employees in daily life, FPU employees seek to embody the ideals laid out in the FPU Idea.
• A steadfast commitment to the "The Fresno Pacific University Idea" and agreement to support its ideals and practices while employed by the University.

• Lead the smooth operation of the Center, ensuring service requests and inquiries are promptly addressed and completed.
• Provide expert support for Learning Management System (LMS) to faculty and students, ensuring seamless navigation and utilization.
• Manage and supervise student workers, organizing Center services within a busy office environment.
• Collaborate with system administrators and engineers to resolve Helpdesk requests and communicate effectively with the instructional support team.
• Assist with conducting training sessions and workshops on LMS usage and other support technologies, empowering faculty, and students.
• Assist with creating multimedia elements to promote Center services and demonstrate the value we bring to the educational community.
• Contribute to the development and maintenance of content for the Center’s website, ensuring it remains informative and up-to-date.
• Hire and train student workers in various applications, fostering their development and growth.
• Develop and maintain user manuals for Center office procedures, ensuring clarify and consistency in operations.
• Establish and maintain an organized file storage system on Center computers, troubleshoot equipment and software malfunctions, and request work orders when necessary.
• Participate in regularly scheduled Center staff meetings, contributing insights and ideas to drive continuous improvement.
• Complete tasks timely with work that is comprehensive, complete, and accurate
• Communicates clearly, listens attentively, and seeks to understand others
• Collaborates productively with colleagues of varying skillset
• Other job duties as assigned

Qualifications

Required:

• 2-3 years of experience in a higher education environment service unit.
• Experience with Learning Management Systems (LMS) such as Canvas, Moodle, or Blackboard.
• Strong organizational skills, attention to detail, and creativity.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to work collaboratively and independently, with exceptional customer service orientation.
• Competency with multiple computer operation systems (Mac and Windows).
• Proficiency in Microsoft Office applications and Google Apps.
• Tech-savvy with problem-solving skills.
• Leadership qualities for supervising student workers.
• Sound, independent judgement with an innovative and flexible approach.
• Exceptional customer service orientation and a positive, energetic outlook.

• Bachelor’s degree in Education Technology, Media, Communication, English, Education, or related field.
• Familiarity with effective instructional uses of an LMS.
• Basic proficiency in media and web technologies/HTML.
• Experience with digital design and software applications (Adobe Creative Suite, Storyline, Canva, or similar).
• Experience providing instructional support services related to distance education.

• Indoors in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least eighty percent (80%) of the time.
• Frequent computer use at a workstation, up to eight hours per day.
• Frequently work at a fast pace with unscheduled interruptions.
• Drive personal or University vehicles to appointments.
• Public contact position requiring professional apparel, personal hygiene, and grooming.

• This position typically functions indoors in an office environment with light to moderate noise associated with business office equipment. The position may involve travel for meetings and events.
• While performing the duties of this job, the employee is regularly required to: remain in a stationary position 80 % of the time, be able to move about inside the office to access file cabinets/office machinery etc., operate a computer and keyboard and other office productivity machinery such as calculators/copy machines/printers. The employee is occasionally required to position self to reach items on the floor and in high cabinetry.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Employee must be able to communicate with others to exchange information including both over the telephone and in-person communication with callers and community members and be able to read a computer screen and paper documents.
• Reasonable accommodations for those with disabilities will be provided in accordance with law.

University Information

Reserving its rights as a religious institution, Fresno Pacific University is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, age or disability, or other classes protected by applicable law. Committed to excellence and actively supportive of cultural diversity, FPU invites individuals who contribute to such diversity to apply. If you need assistance or an accommodation due to a disability, you should contact FPU’s Human Resources Department at hr@fresno.edu. As a religious institution, the University will administer the equal opportunity employment policy consistent with the Fresno Pacific University statement of faith, the FPU Idea and the University’s governance by the Pacific District Conference of Mennonite Brethren Churches.

** This information, including salary, is accurate as of April 11, 2024.

Fresno Pacific University offers a wide range of affordable benefits that includes medical, dental, and vision coverage. As well as, a 403(b) retirement plan, life insurance, and a number of unique unviersity benefits. Please visit www.fresno.edu/visitors/human-resources and you may review our current Holiday Calendar.

For any benefits questions, please email us at hr@fresno.edu.