Corporate Giving Manager jobs in Rochester, MN

Overview:

This role is responsible for managing our department and handling customer service interactions, reports, and repairs. Responsibilities include overseeing security maintenance, developing and implementing effective performance management policies and training new technical staff. This individual will need to be a keen problem-solver who is able to delegate tasks and make difficult decisions. To be successful in this role the ability to communicate departmentally and interdepartmentally is a must.

Job Responsibilities:

• Guide technical staff by communicating job expectations:
• Planning, monitoring, and appraising job results.
• Coaching, counseling, and disciplining employees.
• Developing, implementing, and upholding departmental measurements.
• Developing new processes and procedures as well as enforcing current systems, policies, and procedures.
• Maintain staff by recruiting, selecting, and training employees; work with Human Resources to develop personal growth opportunities.
• Supervise technical advocate staff including reviewing and approving PTO, as well as completing employee annual performance reviews and individual development plans.
• Oversee task forces to ensure that they are productive; assisting, as necessary, to overcome roadblocks.
• Ensure completion of projects by coordinating resources & timetables with account teams.
• Work with the sales and revenue department on solutions matrix.
• Ensure that the triage system is followed throughout the processes to allow our clients to do what they need to do when they need to do it.
• Ensure technical teams are working to meet our customer experience matrix while limiting interruptions for NGT staff where possible.
• Working with leadership team to provide profitable service.
• Finding a balance between advocating for NGT and advocating for the Tier 3 team.
• Perform other duties as assigned.

Skills & Qualifications:

• Bachelor’s degree in computer science, IT, Computer engineering, or similar (preferred).
• Microsoft, Fortinet, Meraki, Linux, or Cisco CCNA Certification (preferred).
• Analytical, diagnostic, and troubleshooting skills.
• The ability to make important decisions in a fast-paced environment.
• Strategic thinking with an open mind regarding new ideas and challenges.
• Conflict resolution and mediation skills are essential for both internal and external clients.
• Excellent time management and teamwork skills.

Requirements:

• 7 years’ experience in a technical environment in the System Administration role.
• 5 years’ experience in a managerial role.
• Strong verbal and written communication skills.
• Exhibit company values throughout.
• Follow the employee handbook.
• Record billing and documentation daily.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay

Experience level:

• 7 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Buffalo Center, IA: Relocate before starting work (Required)

Work Location: In person