Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it...

The Director – IT Applications will play an important role in the ongoing development, implementation, and administration of our key applications. Scope of responsibilities include gathering requirements and supporting front of house and back of house applications used by the Virgin Home Office Team (HOT), Hotels, and vendor partners such. These include, but are not limited to: PMS, CRM, Accounting, POS, Mobile App, etc. Being the Virgin Hotels Corporate Director of IT Applications means you are responsible for establishing standards and best practices for applications as a whole and ensures that these practices are used throughout the organization.

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Proactively re-evaluates software processes and procedures to eliminate obstacles for users
• Maintain and enhance property applications standards ensuring compliance throughout the portfolio
• Remain abreast of hospitality technology trends in order to evaluate their possible integration into the Virgin Hotels eco system
• Work closely with manage service provider and Director -IT Operations and Systems to understand and address application issues as they arise across the portfolio
• Understand core business processes and translate them into delivery of new system capabilities
• Maintain strong relationships with various partners in order to escalate and address issues as they arise
• Identify process, efficiency, or system issues and to propose/implement solutions.
• Work with business partners to ensure all changes to core systems are tested and certified in the test environment prior to placing into production in order to ensure accuracy and alignment with business processes
• Actively engage in new property development ensuring applications are delivered according to brand standards
• Continually evaluate processes to ensure team is capable of delivering reliable and effective solutions
• Remain open-minded at all times and actively engage with leadership in order to deliver quality, timely and effective solutions for our business partners

• Great team player with the ability to create excellent working relationships across the group.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly.
• Strong communication and presentation skills to all levels of management.
• Creativity and innovation are essential!
• Ability to multi-task between operational support, problem solving and enhancement/implementation projects.
• Ability to anticipate needs and over deliver wherever possible.
• Unwavering integrity and endless work ethic.
• Tenacious and self-motivated.
• Good verbal and written communication skills.

Background must-have:

• Current, legal and unrestricted ability to work in the United States.
• This is a hybrid role based out of Coconut Grove, FL (Miami).
• Degree in Computer Science or, an equivalent combination of education and experience is preferred.
• Prior experience and/or foundational understanding of hotel/hospitality applications from both a corporate and property level is preferred.
• Prior experience as a Corporate Director of Hospitality Applications focusing on implementation and integrations as related to CRM, PMS, POS, Accounting, Mobile App is strongly preferred.
• Highly motivated to work both independently and with cross functional teams.
• Strong communication skills; able to set expectations communicate status, progress on key initiatives to all levels of management/leadership.
• Detail oriented with strong analytical skills.
• Ability to identify and drive process/system improvements.
• Willingness to travel as deemed necessary (national & international).
• Willingness to work evenings, weekends, and holidays, as needed.