Counter and Rental Clerk jobs in Allentown, PA

Description

Empire Property Management is looking for a motivated and detail-oriented Rental Showing Specialist to join our team! Empire Property Management is a locally owned and operated company located in the Lehigh Valley. Our core business is the rehabilitation of investment properties, both Residential and Commercial. Our competitive wages, benefits package, and workplace culture are designed to fit your lifestyle and achieve your personal and professional goals. If you are someone who is driven, enjoys working with a dynamic team, and embraces the opportunity to learn and grow with a company, then WE WANT YOU!

Salary Range:

• $17-$19/hr

Benefits:

• Full-Time Employment
• Consistent and Steady Work 
• Health Benefits- Medical, Dental, Vision
• Employer contribution to medical benefits
• 401K with employer match
• Life Insurance paid by the employer
• Paid Time Off and 7 paid Holidays
• Advancement Opportunities 
• Incentive Bonuses 

PLEASE REVIEW THE FULL JOB SUMMARY AND REQUIREMENTS PRIOR TO APPLYING FOR THE POSITION.

Job Summary: 

Our Rental Showing Specialists have a range of responsibilities including marketing, sales, and administrative duties relating to the renting of available properties and the overall support of our property management teams. Rental Showing Specialists meet with prospective tenants to show available rental properties and provide tenant application assistance under the supervision of our senior property managers. The primary role of a Rental Showing Specialist is to provide the utmost customer service for prospective clients by touring the rental properties, providing application assistance, and helping to answer any questions. The ideal candidate must be comfortable in a team dynamic and ever-evolving work environment and industry.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Collaborate with Property Managers to ensure the availability and marketing of units to ensure timely occupancy.
• Consult and provide property information to prospective tenants through various methods including phone, text, email, and in the field. You are expected to have complete knowledge of property details in order to maximize prospective tenant interest and make appropriate recommendations.
• Use sales techniques to “sell” the unit and achieve occupancy goals.
• Schedule and show available rental properties to prospective tenants with a customer service mindset.
• Inspect properties for pre and post move-in based on company procedures, which requires taking photos and completing move-in checklists and communicating move-in challenges to the Sr. Property Manager.
• Assist with keeping common areas and units neat and clean for prospective tenants. 
• Arriving on time or prior to all scheduled showings.
• Follow appropriate procedures for each property as listed.
• Ensure all security measures are taken as appropriate such as shutting off all lights when leaving a unit, locking the doors, and returning keys to the lock box.
• Reporting any maintenance issues, cleaning needs, and tenant-related matters to the appropriate teams/supervisors.
• Promptly responding to all incoming phone calls, emails, and texts.
• Assisting with record-keeping, inventory and paperwork as required.
• Under the supervision of Sr. Property Managers, provide support with the timely review of rental applications and follow up with potential tenants. 
• Assist the entire property management team, with other duties as needed.

Expected Work Hours:

• Required hours include evenings and weekends. 

Travel required:

• Driving a personal vehicle to and from various rental properties daily. Mileage reimbursement is provided.

Competencies:

• Team Player
• Excellent Customer Service 
• Time Management 
• Organization and Detail Oriented
• Adaptable and Flexible 
• Clear/Effective Communication
• Detail Oriented
• Problem Solver
• Growth Mindset

Requirements

Required education and experience:

• High school diploma or equivalent required
• Valid driver's license 
• Experience with Smartphone and applications
• Ability to follow directions and propensity to learn
• Must be able to communicate effectively in English for business purposes
• Very detail oriented, organized and reliable
• Computer-savvy and familiar with G-Suite
• Excellent verbal and written communication     
• Ability to build rapport with prospective tenants
• Ability to prioritize and maintain own schedule

Preferred education and experience:

• Previous experience in property management, customer service, sales or other related fields is a plus. 

Additional eligibility requirements:

• Flexible work availability to accommodate business needs.
• Dependable vehicle required with up to date insurance, inspection and registration is required.
• Must have a smartphone and complete daily work tickets via mobile device.
• Bilingual is a plus.