Credit Analysis Manager jobs in Richmond, VA

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what is best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
  

POSITION TITLE

Data Analysis Manager

POSITION LOCATION

This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE

As an Operations team member, you will play a crucial role in delivering world class customer service and capabilities to our policyholders - now and in the future.

We are revolutionizing the analytics space in the Long-Term Care (LTC) Insurance industry via intuitive design, innovative solutions, and creative thought leadership. We have repeatedly shown the value of the analytics team and continue to invest in our growing strategic team. This is a new role reporting to the Sr. Data Science Manager in Operations Analytics, who is looking for a strategic thought leader and business analyst with a self-starter attitude to join our expanding, problem-solving team. This individual will harness the power of data to enhance the reporting and scorecard capabilities of our operations processes, build dashboards that measure effectiveness/efficiency, and project impact all while getting to present findings/insights to the leadership team. In this role, you will be instrumental in establishing communication channels that provide deep insights and metrics to identify and facilitate actionable business results. This individual will work closely with Operations leaders, Data Analysts, Data Scientists, and other GNW support functions across the organization to bring crucial metrics into strategy creation and operational execution.

What You Will Be Doing

• Build strong partnerships and a collaborative environment with Operations teams to identify strategic opportunities to improve business operations and customer experiences.
• Gather requirements from the business to develop scorecards and performance metrics to determine the appropriate way to evaluate our operations.
• Build automated dashboards and reports to monitor operations and actuarial functions to promote self-service culture for business partners.
• Utilizing various sources of information, work cross-functionally to identify business opportunities and provide recommendations for changes to processes based on trends and data analysis, applying knowledge of business strategy, customer experience, and financial goals.
• Collaborate with business partners to understand their problems and goals, gather business requirements, and develop scorecards to support their vision and strategy.
• Interact with internal and external peers and managers to exchange complex information.
• Lead and manage initiatives and be able to present business insights to leadership team.
• Perform other job-related duties as assigned.
  

What You Bring

• Bachelor's degree or equivalent years of work experience in applicable field.
• 5 years overall work experience, with at least 2 of those years in business analytic or strategic roles.
• Demonstrated self-sufficiency of initiative/tasks ownership and strategic analysis.
• A passion for problem solving, intellectual curiosity, and a customer experience mindset.
• Results-oriented, self-motivated, and the ability to demonstrate a sense of urgency and accountability for business problems.
• Build collaborative and effective relationship with business partners.
• Exceptional communication skills - both written and verbal - and active listening skills. Ability to simplify topics and adjust delivery depending on audience.
• Experience with data visualization tools (e.g., Spotfire, Tableau, Power BI, etc.); strong Excel and PowerPoint skills.
• Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports.
• Strong project management capabilities; organized with high attention to detail.
• Ability to influence colleagues inside and outside of your immediate team in a cross-functional environment.
• Ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
  

Nice To Have

• MBA degree and/or experience understanding general business management functions
• Spotfire and/or Power BI experience
• Proficient in SQL and/or Python
• Operations experience specifically LTC Claims or Contact Center
• Genworth product and process knowledge
  

Employee Benefits & Well-Being

Genworth employees make a difference in people's lives every day. We are also committed to making a difference in our employees' lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave
• Disability, Life, and Long-Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services
  

ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $77,600 up to the maximum of $167,050. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.