Purpose
The primary purpose of this position is to assist Community Choice Credit Union to live out our purpose, “We believe in helping our neighbors achieve the life they desire”. A key component of this mission is to provide five-star service to our members and team members.
Position Summary
This role is responsible for decisions regarding loan applications through multiple delivery channels within the Credit Union. Decisions require compliance, expert decision-making analysis skill and consistency to policy standards and guidelines. This role is considered an individual contributor within the Credit Union.
Core Competencies - Title and Definition
o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
o Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
o Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.
o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Position Competencies
Attention to Detail
Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records.
Communication
Communicates effectively and appropriately. Uses good judgment and an inviting approach to communicate to either members or team members in the most effective way, while ensuring compliance with all guidelines and confidentiality. Speaks in a clear and credible manner, selecting the right tone for the situation and audience, consistently whether it's via phone, email, chat, and/or in person. Listens, asks questions, and allows others to share their story.
Role Mastery of Essential Duties
Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.
Essential Duties
Position Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential.
Education
Education Program of Study/Concentration Required/Preferred
High School Diploma Required
Experience Requirements
Years of Experience Type of Experience
2-5 Years Similar or related
Skills & Abilities
Excellent interpersonal skills
Diligent time management skills
Functions well both independently and within a team
Solid organizational and analytical skills
Ability to multitask
Research skills for industry analysis
Excellent analytical, decision-making, and mathematical skills
Mental Demands
The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decision and to resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
General Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
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