Credit Card Fraud Analyst jobs in Arizona

Are you looking for an opportunity to let your skills shine?  Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle.  With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees.  This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world.  At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As a BSA Fraud Analyst I you will:

• Complies with currency transaction reporting requirements by performing daily currency transaction (CTR) monitoring and, when appropriate, the preparation of Currency Transaction Reports.
• Meets all regulatory time lines in completing BSA reports and responding to potential watch list matches.  Completes suspicious activity reporting timely with few errors.  Narrations are concise and accurate.
• Conducts timely investigations of system identified alerted activity utilizing a number of internal and external resources.  Creates cases for activity deemed suspicious or acknowledges those alerts deemed not suspicious. 
• Researches and evaluates BSA/AML cases timely.  Provides accurate and sufficient documentation to bring the case to the SAR committee for evaluation and decisioning. 
• Conducts timely investigations of fraud or unusual activity reported by branches, departments and outside sources.  Creates cases for activity deemed suspicious or fraudulent and needing further investigation.
• Researches and evaluates fraud cases timely.  Exercises quick and efficient decision making when reviewing suspected fraud to limit further potential loss to the member and/or credit union.  This includes, but is not limited to, contacting the member, pulling video screenshots of the potential perpetrator, contacting law enforcement and filing appropriate reports. 
• Reviews simple and complex transactions, individuals and member situations and provides findings to management to evaluate potential risk to the Credit Union.  Identifies and brings potential fraud trends to the attention of management.
• Reviews various reports related to cash management and monetary instruments purchased with cash.
• Monitors real time online banking, identity theft, P2P payment systems and consumer reporting systems alerts to identify high risk transactions and fraudulent activity such as account takeover, friendly fraud, theft, and other similar risks.  Takes appropriate action including contacting the member, deleting externals, and block access as needed. 
• Performs general account maintenance functions pertaining to confirmed fraud such as placing holds, blocking cards, blocking online banking access, and other related maintenance tasks. 
• Documents all fraud, research, and outcome in the fraud management system.  Notates losses and potential losses.  Uploads related documents and maintains detailed notes. 
• Provide service and support to retail operations, other credit union departments, other financial institutions, and federal agencies in an effort to identify and mitigate BSA, AML, OFAC, and fraud cases.   

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success. 

A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service.  Build constructive working relationships characterized by cooperation, collaboration, and mutual respect.  Personify CSCU's role as a Trusted Advisor.

Initiative - Motivated self-starter who measures self against standards of excellence.  Display energy and enthusiasm in approaching the job.  Wants to get in on the ground floor and create something from scratch.  A bit of an entrepreneurial spirit goes a long way in our environment. 

Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members.  Willingly accepts and embraces constructive coaching and feedback as needed. 

Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must.   Develop fresh ideas that provide solutions to all types of workplace challenges. 

Skills / Requirements

• Requires education equivalent to a four-year high school education or general education degree (GED).  Some post-secondary education preferred.
• Minimum of 1-3 years of work experience in a financial institution with familiarity of basic BSA and fraud principles required. Direct work experience in AML risk analysis, fraud investigations or suspicious transaction research preferred.
• Professional, well-developed interpersonal skills necessary for communicating with internal staff as well as external auditors, management, and the Supervisory Committee.
• Familiarity with internal control issues and risk identification and be ability to provide recommendations for improvement preferred.
• Working knowledge of credit union products and services, policies, Bank Secrecy Act, USA Patriot Act, and other laws and regulations that apply to credit unions required.
• Exhibit strong investigative, analytical and writing skills.
• Considerable judgment is required. Must analyze complicated factual situations, apply functional principles and develop solutions.
• Ability to manage multiple deadlines while remaining timely with obligations. Must be able to multi task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines.
• Requires knowledge of single PC applications (Word, Excel, MS Outlook) and various bank systems including financial analysis platforms and FinCEN. Knowledge of Verafin, Fiserv DNA and FIS is preferred.

Company Overview

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.