Credit Card Fraud Analyst jobs in Lansing, MI

At GreenStone Farm Credit Services, we're seeking an individual interested in joining a dynamic team and be a part of a company that values innovation, collaboration and excellence. This position provides information technology solutions to support business processes. The incumbent will also be responsible for a variety of analysis functions including business and technical requirements solicitation, technical design, meeting facilitation, and software testing.

This position is eligible for a hybrid schedule with a required 3 days in the East Lansing, MI office.

Get to know GreenStone

Our $14 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement
• Yearly bonus/incentive opportunity available to all benefit eligible employees

Day in the life of a Business Systems Analyst

• Leading discovery and requirements sessions with business stakeholders.
• Documenting business use cases, user requirements, and creating various flow and process diagrams.
• Working alongside developers and other BSA’s as application solutions are designed and developed.
• Conducting collaborative business meetings with our partners and stakeholders providing critical project information and gaining approval for various solutions.
• Serving as level two support for incidents related to our business products and applications.
• Working with your flight team to refine work items, estimate effort, and plan-out work for a 2-week Agile sprint cycle.
• Building and configuring workflows and prompts
• Submitting change requests and promoting code to lower region environments

What Experience can you Bring?

• Bachelor’s degree in Information Systems, Computer Science or related field is required.
• 0-5 years of experience in an analyst role or IT environment is required.
• Demonstrated interpersonal skills to successfully communicate both verbally and written.
• Ability to quickly learn and effectively use new process and procedures to meet business initiatives.
• Ability to work effectively on teams by building strong relationships, listening to others, valuing opinions, and helping team to meet goals.
• Demonstrated ability to apply technical understanding to a broad range of applications and complex data models.
• Understanding of process modeling and various other design tools and methodologies is strongly desired.
• Proven ability to work with users in complex problem solving and troubleshooting scenarios.
• Knowledge of SharePoint, Salesforce, NCino, Content Management System is preferred.
• Experience with Azure DevOps is desired.
• Knowledge of creating SQL queries is desired.

What will set you apart/make you stand out (nice to haves):

• Experience with Salesforce configurations
• Marketing Cloud experience
• Familiarity with Apex code
• Azure DevOps experience
• Working within an Agile framework

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.