Credit Card Fraud Analyst jobs in Los Angeles, CA

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview

We are currently seeking a Fraud Analyst. The Fraud Analyst reports directly to the Assistant Risk Manager, Deposit Fraud Management Supervisor, or Deposit Fraud Team Lead. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required.

Responsibilities

• Triages daily/periodic review of critical reports that monitor suspicious activity as needed
• Conducts analysis and research of account activity to assess levels of risk and detect fraudulent activity
• Utilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach
• Supports business partners with risk related scenarios
• Ability to meet departmental goals satisfactorily
• Assists with providing feedback to enhance departmental procedures
• A degree of creativity and lateral thinking is expected
• May assist with validation testing for various departmental risk processes and technological upgrades
• Must be analytical and focused with the ability to conduct transaction analysis
• Provide assistance to other Fraud Analysts, Fraud Investigators, and Legal Process Specialists to resolve concerns and complaints from external/internal customers, fraud investigations, and/or legal order processes

Qualifications

• 1-2 year of experience in loss prevention/retail banking/back office environment, preferably with a financial institution.
• Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contacts
• Knowledge of check fraud preferred
• Must have schedule flexibility and willingness to work extended hours to meet the needs of the department
• Ability to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work product
• Must be a self-motivated individual with the ability to be flexible and adaptable to changing priorities
• Satisfactory verbal, written, and interpersonal skills
• Demonstrates ability to maintain strict confidentiality and consistently exhibits the utmost in discretion
• Demonstrated ability to work well under pressure and consistently meet strict deadlines
• Ability to work with cross functional teams
• Demonstrate solid computer skills including MS Word and Outlook
• Assist department staff with daily work as necessary to keep department responsibilities and deadlines with service level agreement
• Identify inaccuracies, inefficiencies, or deviations and work and escalate accordingly
• Flexible with schedule and willing to work extended hours to meet the needs of the department

Compensation