Credit Card Fraud Analyst jobs in Lubbock, TX

Job Details

General Summary

The analyst, under general supervision, but in line with established policies and procedures, is responsible for the bank’s fraud functions which involve a wide range of duties related to all departments within CNB.

Principal Duties and Responsibilities

• Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
• Handle telephone inquiries from customers, the personnel of other departments, other financial institutions, and law enforcement regarding fraud.
• Review Fraud Net, Loss Avoidance, and CrimeDex alerts for fraudulent activity.
• Monitoring and investigating all items in Fraud Manager, Fiserv daily reports, FraudMap, and other software for fraudulent activity.
• Process and file fraudulent items with Law Enforcement to try to recover losses to the bank.
• Verify debits and deposits on all new accounts.
• Assist in processing Subpoenas and Garnishments.
• Complete SARS for compliance.
• Complete numerous spreadsheets on fraudulent activity.
• Keep up to date on the latest fraud scams and activity.
• Assist Compliance Department with Compliance Committee meetings and keep track of bank policies and procedures up for Board approval.
• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Work overtime as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.