Credit Card Fraud Analyst jobs in Wilmington, DE

Credit Card Fraud Analyst monitors suspicious transaction activities and resolves fraudulent activities. Contacts merchant and cardholders to verify charges and prevent loss. Being a Credit Card Fraud Analyst requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Credit Card Fraud Analyst works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Fraud Analyst typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Card Fraud/Servicing Lead
  • City National Bank
  • Wilmington, DE FULL_TIME
  • CARD FRAUD/SERVICING LEAD

     

    WHAT IS THE OPPORTUNITY?
    The Card Fraud/Servicing Lead will monitor the workflow of colleagues who handle inbound and outbound calls, as well as, perform near/real-time fraud monitoring utilizing multiple systems, exercising judgment, conducting research and executing decisions, to prevent fraud usage in a 24/7 environment. The CFS Lead will support all department functions as needed. Responsible for training, motivating and supporting colleagues; handling escalated client calls, reviewing daily work and reports, to identify and verify potentially fraudulent activities with clients. Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies. Support Reg. E/Z claim and dispute processes by entering claim details into database. Work schedule will be assigned based on business operation needs, which may include swing shift, weekends and/or holiday schedules.

     

    Multiple Division

    AgilLink Division
    This is an exciting opportunity to be part of a fintech software affiliate of City National Bank. As a member of the AgilLink team, you will service the needs of family offices, business managers and sport management firms that offer bill pay and client accounting. Our secure bill pay and specialized cloud accounting solution incorporates document management, approval workflow, investment data integration and online banking.

    Banking and Investment Services Division
    Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

    Commercial Banking Division
    As a member of City National’s Commercial Banking group, you will help to provide expertise and financing solutions to mid-market businesses and organizations with professional management, headquartered in the United States. By listening and understanding the client’s needs, the team delivers specialized service and industry-specific expertise to help solve challenges for companies that are growing.

    Commercial Real Estate Banking Division
    Make your mark as a member of City National's Commercial Real Estate Banking group. Be part of the team that provides a comprehensive array of banking products and services to experienced real estate developers and investors including, but not limited to, acquisition, construction, bridge and permanent financing of commercial real estate. Product types include: Multifamily, Industrial, Office, Retail, Self-Storage, Senior Housing, and For-Sale Housing.

    Compliance Risk Management Division
    This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Compliance Risk Management team. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.

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    Entertainment Banking Division
    Make your mark as a member of City National's Entertainment Banking group. You will help deliver sophisticated financial solutions through white-glove service to people and organizations in every facet of the entertainment business. City National has been a fixture in entertainment banking for more than 60 years, setting ourselves apart with in-depth expertise and knowledge of the industry.

    Exactuals Division
    Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit www.exactuals.com to learn more.

    Executive Management Division
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    FilmTrack Division
    Founded in 1996, FilmTrack is the global standard in entertainment rights management and associated financials. They provide end-to-end SaaS solutions and specialize in simplifying the complexities of managing and licensing intellectual property. FilmTrack’s cloud-based platform allows entertainment and new media companies to manage contracts, rights, financials, royalties, and participations all under one roof. FilmTrack is an affiliate of City National Bank, the most respected financial institution in the entertainment industry. Visit www.filmtrack.com to learn more.

    Finance Division
    This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Finance team. This group records, analyzes, reports and optimizes to maintain the bank’s financial health, while following principles and legislation to ensure we're doing what's right.

    Human Resources Division
    Through this role, you will have the opportunity to make a difference as a member of City National's Human Resources (HR) team, a diverse and dynamic group focused on supporting the full lifecycle of colleagues through an exceptional workplace experience.

    Legal and Corporate Administration Group
    Make a meaningful difference as a member of City National's Legal & Corporate Administration Group, the area of the bank that manages legal and corporate governance, community reinvestment, corporate premises and corporate security.

    Marketing Product and Digital Division
    As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.

    National Corporate Banking Division
    As a member of our National Corporate Banking team, you will have the opportunity to make a real difference through a signature client experience. Provide expertise and financing solutions to larger middle-market and mid-corporate-sized companies, headquartered in the United States. By listening and understanding the client’s needs, the team delivers specialized service and industry-specific expertise to help companies grow and solve unique challenges.

    Office of the President Division
    Working within the Office of the President division, you will be part of the team that provides strategic support and guidance to City National's commercial lines of business with a strong focus on integrated and streamlined risk and compliance programs.

    Personal and Business Banking Division
    As a member of City National's Personal & Business Banking group, you will have the opportunity to make a real difference through a signature client experience. Our branch network delivers proactive advice and high-level financial solutions with a Global Relationship Management™ model that most banks extend only to larger businesses and high-net-worth families. Our tailored solutions address the financial needs of individuals, organizations and small to mid-sized businesses with an array of products and services, from simple to complex.

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    Residential Lending Division
    Make a meaningful difference as a member of City National's Residential Lending group. This is a great opportunity to grow your career with a stable and expanding organization while enhancing and retaining bank client relationships through competitive mortgage products and solutions with exceptional service and care.

    Risk Management Division
    This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Risk Management team. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.

    Specialty Banking Division
    As a member of the Specialty Banking group, you will help to bring extensive industry knowledge to commercial clients in specialized segments and deliver an unmatched level of service. Specialty Banking is comprised of several teams of experienced bankers with niche market knowledge and niche financial proficiency, promoting solutions rather than products.

    Technology and Innovation Division
    As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.

    Internal Audit and CRR
    The Internal Audit and CRR team provides objective and independent assurance services to support the bank in its mission and to help achieve its objectives through proactive risk management. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.

    Treasury Management Solutions Division
    As a member of City National's Treasury Management Solutions group, you will make a difference by delivering integrated technology solutions to help clients more efficiently manage their businesses and working capital. This group drives and supports the bank's cash management products and services that won City National four of its 11 Greenwich Excellence Awards in 2018.

    Wealth Management Division: City National Rochdale
    For over 35 years, City National Rochdale has specialized exclusively in providing intelligently personalized portfolio management for high-net-worth individuals, families, and institutions with $1m or more in investable assets.

    Wealth Management Division: City National Securities
    As a member of City National Securities, the company's brokerage services group, you will be part of the exceptional team that caters to investors who prefer to actively manage their investments and make buy/sell decisions. City National Securities offers a full range of investment capabilities, and delivers personalized service to help clients manage their investments with confidence.

    Wealth Management Division: Trust
    [relevant blurb]

     

     

    What you will do
    • Perform near/real-time fraud monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent and detect fraud usage of ATM/Debit/Commercial and Consumer Credit cards/Zelle/RTP/Bill pay/External Transfer.
    • Reviews daily reports to identify and verify potential fraudulent activities with clients.
    • Close cards and order replacements as needed.
    • Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies.
    • Support Reg. E/Z claim and dispute processes by entering claim details into claim system.
    • Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process.
    • Work schedule will be assigned based on business operation needs, which may include swing shift, weekends and/or holiday schedules.
    • Review reports and document coaching opportunities to be reviewed by Leadership and addressed with colleagues
    • Perform miscellaneous duties as assigned by Leadership.

    Must-Have*

    •  
    • Minimum 3 years of branch or back office banking experience required.
    • Minimum 1 yr. of general office or accounting experience required.

    Skills and Knowledge

    • Must be able to trouble shoot and resolve client concerns
    • Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients.
    • Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone based service environment with an emphasis on quality.
    • Ability to sit for prolonged periods of time.
    • Must be flexible to handle multiple tasks simultaneously.
    • Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment.
    • Must be self-motivated and be capable of working both independently as well as in a team.
    • Experience using Microsoft Office (Excel, Word, Access)
    Compensation
    Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    *To be considered for this position you must meet at least these basic qualifications
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

     

    Benefits and Perks
    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

     

    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
    City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

     

    ABOUT CITY NATIONAL
    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
  • 22 Days Ago

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CREDIT ANALYST
  • Dover Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionThe primary function of this position is to analyze information and credit reports to evaluate degree of risk of business loans and prepare recommendations for the AVP of Commercial Loan De...
  • 10 Days Ago

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Card Specialist
  • Dover Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionThe purpose of this position is to service, investigate, evaluate, administer and monitor portfolio performance relating to plastic cards. Requirements Instant IssueDistribute Instant Issue...
  • 1 Month Ago

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Supervisor I Card Fraud/Svcg
  • City National Bank
  • Wilmington, DE FULL_TIME
  • SUPERVISOR I CARD FRAUD/SVCG WHAT IS THE OPPORTUNITY?The Card Fraud /Servicing Supervisor is responsible for effectively managing, developing, mentoring and motivating colleagues involved in Card Serv...
  • 21 Days Ago

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Credit Card Customer Service
  • Discover Financial Services
  • Newark, DE FULL_TIME
  • Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
  • 10 Days Ago

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Fraud Strategy Analyst 1LOD
  • City National Bank
  • Wilmington, DE FULL_TIME
  • FRAUD STRATEGY ANALYST 1LOD WHAT IS THE OPPORTUNITY?The Non-Card Fraud Strategy Analyst participates actively in the Bank's fraud prevention and risk management activities to identify and mitigate bot...
  • 1 Month Ago

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0 Credit Card Fraud Analyst jobs found in Wilmington, DE area

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Credit Risk Analyst (Equipment Leasing) Hybrid
  • Lighting Staffing Agency
  • Mount Laurel, NJ
  • Job Description Job Description Overview: We are seeking an ideal candidate with 3-5 years of direct experience in equip...
  • 3/17/2024 12:00:00 AM

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CWM - Marcus by Goldman Sachs - Cards Credit - Associate - Wilmington, DE
  • Goldman Sachs
  • Wilmington, DE
  • MORE ABOUT THIS JOB: Consumer and Wealth Management (CWM) Across Consumer and Wealth Management (CWM), Goldman Sachs hel...
  • 3/17/2024 12:00:00 AM

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Accounts Receivable Manager
  • LanceSoft Inc
  • Philadelphia, PA
  • Duration: Long Term Assignment Location: Initially 30 days onsite then Hybrid Job Summary: The Manager of Accounts Recei...
  • 3/17/2024 12:00:00 AM

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Credit Analyst - Onsite Raleigh, NC Office (Some Remote)
  • Extreme Networks
  • North Philadelphia, PA
  • The Credit Analyst will investigate and manage credit lines, initiate collections from customer accounts, and ensure pro...
  • 3/15/2024 12:00:00 AM

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Senior Fixed Income Credit Analyst
  • PNC Financial Services Group, Inc.
  • Philadelphia, PA
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 3/15/2024 12:00:00 AM

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Credit Specialist
  • IKO Industries, Ltd.
  • Wilmington, DE
  • IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned a...
  • 3/15/2024 12:00:00 AM

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Credit & Collections Specialist
  • DENTALEZ
  • Malvern, PA
  • Summary Description The Credit & Collections Specialist is responsible for supporting AR & collection capabilities and e...
  • 3/15/2024 12:00:00 AM

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Accounting Associate - Cash Application
  • Almo Corporation
  • Philadelphia, PA
  • Position Summary: This position is responsible for data entry processing of customer payments, posting simple to complex...
  • 3/15/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Analyst jobs
$39,730 to $58,884
Wilmington, Delaware area prices
were up 1.0% from a year ago

Credit Card Fraud Analyst in Cincinnati, OH
According to Credit Card Fraud Analysis Job Description, those who take up the job of a fraud analyst must have the skill and expertise to closely monitor all security events and prevent and detect fraud activities.
December 02, 2019
Credit Card Fraud Analyst in Ogden, UT
This is a common problem today, given the ubiquity of credit cards and how most people avoid cash, using only credit and debit accounts.
January 05, 2020
Credit Card Fraud Analyst in Springfield, MA
The Credit Card Fraud Analyst Job Description calls for monitoring the transactions done by credit card users, review the activities that seem to be suspicious, conduct further investigations and resolve the irregularities that are reported by the customers.
January 01, 2020