Credit Card Fraud Investigator jobs in Benton Harbor, MI

We currently offer remote work for those residing in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Nebraska, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.

GENERAL SUMMARY (What is done and why)

The Manager of Enterprise Applications is a leadership role overseeing the Enterprise Applications team. This includes the strategic and operational development and administration of the Credit Union’s enterprise applications such as Core, CRM, Debit, Artificial Intelligence (AI), Robotic Process Automation (RPA), Credit Card Systems’ Integrations, Content Management Systems (OnBase, SharePoint, SilverCloud, DocuSign) as well as Microsoft Business related applications. The Manager works closely with key business stakeholders in identifying and implementing value-effective technology solutions for the credit union. This position provides leadership, and day-to-day management and has responsibility in identifying, and designing current and future technical solutions that will drive the resiliency of business-critical technologies. The Manager will help develop, recommend, and implement strategies to ensure stable operating environments, including but not limited to: overseeing the decentralized access governance framework to ensure security and functionality requirements are implemented across the enterprise.

ESSENTIAL FUNCTIONS, IN PRIORITY ORDER (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

• Develops and maintains a highly effective team to support enterprise applications and systems, including but not limited to the core system, card management systems, CRM, content management systems, Microsoft business related applications, AI platforms, RPA, user interfaces and business unit specific dependencies or integrations. Time: 25%
• Support and provide input into the Enterprise Application strategic road map, ensuring that information technology capabilities continually support the overall business’s goals and objectives. Time: 20%
• Provides the resources and opportunity for personal growth to maintain a motivated and skilled technology team and ensures continuity and cross-training exist for all key skills and duties. Time: 10%
• Oversee the decentralized access governance framework to ensure security and functionality requirements are implemented across the enterprise. Time: 10%
• Provides guidance to IT teams to ensure that technical, procedural, and administrative controls are designed and operated to efficiently satisfy the Credit Union’s operating requirements while balancing risk and security requirements. Time: 10%
• Ensures enterprise applications, integrations and systems in the department meet established service-level agreements. Time: 10%
• Develop strategies, policies, plans and capital/operating budget in support of the business needs and requirements for Enterprise Applications. Time: 5%
• Working collaboratively with other IT departments, oversees business continuity and disaster recovery within the Enterprise Applications department as it relates to the IT- Disaster Recovery Plan. Time: 5%
• Benchmarks, analyzes, reports, and makes recommendations for the improvement of applications and systems, including but not limited to the core system, card management systems, CRM, content management systems, Microsoft business related applications, AI platforms, RPA, user interfaces and business unit specific dependencies or integrations. Time: 5%

EDUCATION (Minimum education required to perform the duties of this position)

• Bachelor’s degree in MIS, Computer Science, Engineering, Physics, Mathematics, Finance or related discipline or four years of related work experience
• At least one industry leading technical certification such as Microsoft Azure (Data, Dynamics, Security, etc.)
• At least one industry leading certification such as ITIL, PMP, Project , etc.

EXPERIENCE (Minimum experience required to perform the duties of this position)

In addition to the education requirement:

• 4 or more years effective leadership within Information Technology or a related field
• 4 or more years’ experience in enterprise technology planning or technology project execution
• Experience in writing business case-based requests for resources and tracking/reporting business performance results
• Extensive knowledge and practical experience in the implementation of technology solutions, business continuity, and disaster recovery principles, practices, and technologies
• Proven experience in managing a team responsible for bringing innovative technology, processes and/ or products to market.
• Experience in banking, financial services, and/or software industries preferred.

KNOWLEDGE, SKILLS AND ABILITIES (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Proven ability to align Information Technology plans with corporate strategic and operational plans.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong personal commitment to the end-user experience
• Skilled at building highly effective, performance-oriented teams
• Strong leadership skills with the ability to influence a cross-functional group towards a unified direction, and influence senior business leadership.
• Insight into technology trends and ability to conceptualize impact on current system operation and future strategic plans.
• Knowledge of industry standards relative to corporate needs and objectives
• Knowledgeable in project management and quality assurance disciplines
• Effective vendor management skills
• Proven progression of successful delivery and support of technology applications as an individual, team leader or development manager
• Experience or leadership in designing and developing high performance and scalable technology solutions/ applications
• Proven ability to evaluate, manage, and optimize performance of third-party vendors
• Highly detail-oriented
• Track record of embracing process improvement, including innovative application of technology solutions to business problems.

Required Competencies

• Managing Through Systems
• Total Work Systems
• Demonstrates Courage
• Customer Focus
• Integrity & Trust
• Self-Development
• Business Acumen
• Developing Direct Reports & Others
• Organizational Agility
• Strategic Agility
• Managing Vision & Purpose
• Building Effective Teams

Mental Requirements

• Ability to lead a diverse team to deliver the desired solutions for the company.
• Ability to proactively identify, evaluate, and present solutions to a variety of technical projects and problems.
• Ability to understand strategic objectives so that technology initiatives support and help drive the actions.
• Ability to relate between the technical nomenclature and layman's terminology to facilitate high-level management discussions.
• Ability to apply business and risk concepts to decisions affecting technology resources and plans.
• Ability to use good judgment and make sound decisions quickly.
• Ability to analyze and coordinate multiple tasks and determine priorities.
• Ability to work under pressure.
• Ability to understand and interpret detailed technical diagrams and documentation.
• Ability to negotiate specifications, pricing, delivery dates and methods with vendors and contractors.
• Ability to recognize business risks, including security concerns, and implement solutions.

Tools and Equipment Used

• All available general office equipment as needed.
• All available computer software and hardware and peripherals.

WORKING RELATIONSHIPS/CONTACTS (Positions with which incumbent has frequent contact)

• Daily, personal/written/phone contact with SVP of Technology.
• Daily, personal/written/phone contact with IT management.
• As necessary, personal/written/phone contact with credit union management and staff.
• As necessary, personal/written/phone contact with strategic partners and vendors.
• As necessary, personal/written/phone contact with examiners and auditors.
• As necessary, personal/written/phone contact with committees.

PHYSICAL DEMANDS (Physical effort generally associated with this position)

Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading detailed printouts and computer screens. Work normally requires finger dexterity and eye-hand coordinate to operate computer keyboard at a high skilled level. Deadlines, workloads, and pressure may cause increased stress levels. Work hours are unpredictable at times.

WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Internal - work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines, attend special meetings, or manage incidents.

External - Some business travel may be required; however, information on environmental conditions is not available.

United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United is based in St. Joseph, MI, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. United, as a not-for-profit company, takes its commitment to both Members and the community to heart by improving lives and bettering local neighborhoods through financial tools and resources. The employees who work at United, known as Team United, are rooted in their communities as friends, family, volunteers, and mentors. For more information visit www.UnitedFCU.com.

EEO/AA Employer/VET/ Disabled