Credit Card Fraud Investigator jobs in Bergenfield, NJ

Description

About us:

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. 

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”. 

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

About this role:

The Fraud Investigator Team Lead is responsible for leading the formulation and maintenance of the Fraud Program . As well as lead and serve as a mentor for the fraud team. The position also performs a complex judgmental review on a customer’s activity to maximize approval of legitimate transactions and monitor fraudulent activity. When deemed necessary, they will restrict account activity to avoid further risks.

In this role you will: 

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Lead the execution of the Fraud Program.
• Assist in quarterly reporting to Senior Management.
• Lead/Conduct investigations into internal and external criminal activity directed against the institution and coordinate investigative efforts with local, state, and federal law enforcement agencies.
• Assign and track investigations on internal and external criminal activity.
• Analyze fraud patterns and order trends. Make recommendations to increase efficiency and effectiveness.
• Receive, investigate, and record identity theft red flag records in compliance with the Fact Act.
• Provide compliance support for new products and services throughout the Bank including the marketing department.
• Stay aware of fraud monitoring techniques and ensure they are effectively implemented for the Bank.
• Responsible for reviewing procedures and looking for department efficiencies.
• Work with internal or external auditors and outside consultants to ensure the audit scope is adequate.
• Works independently on a range of complex tasks, which may include unique situations. 

Must haves: 

• Strong “People First” interest and ability.
• Expert knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act.
• Has prior experience in analyzing and investigating fraudulent activity.
• Strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
• Strong knowledge of Word, Excel and Google.
• Strong knowledge of all Bank products and services.
• Has the ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
• Has the ability to lead a team and meet expected deadlines. 
• 3 Years of fraud and risk proven experience.

Bonus Points For:

• A strong sense of urgency 
• Abilitiy to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

Additional information

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement 
• Employee Discount perks
• CNOB Community Service Events

….and much, much more!

Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us “a better place to be!”

ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.