Credit Card Fraud Investigator jobs in Charlotte, NC

The right candidate for this role will have 5 years’ experience in financial fraud within the payments industry and possess a deep understanding of fraud typologies, fraud investigation, anti-fraud controls, fraud modelling, machine learning, policies, and demonstrated experience mitigating operational fraud risk.

Responsibilities:

• Reviewing and investigating reports of suspected fraudulent activity.
• Remediating and correcting activity this is deemed fraudulent.
• Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance.
• Utilize analytics to optimize existing fraud strategies, to reduce false positive rates and increase fraud detection rates while minimizing user friction.
• Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders

We’re looking for someone who has:

• 5 years of experience in fraud operations within the payments or e-commerce space.
• Knowledge in payments fraud schemes, its risk prevention methods and detection tools.
• Experience mitigating fraud within the payments space.
• Creative, team-focused, and effective problem solver.
• Experience using data to propose creative solutions to both tactical and strategic problems.
• Prior experience working with engineering and/or technical teams in fraud controls & modelling.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protecteFd by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.