Credit Card Fraud Investigator jobs in New York, NY

Why join this team

This position is hybrid:

NYC Salary range: $50,700 - $55,000 annually; compensation is commensurate to geographic location.

Under general supervision, responsible for the daily analysis of fraud detection software alerts, investigating incidents of reported fraud, and providing general administrative support to the Fraud Investigation team. Complies with UNFCU policies and procedures; and performs related duties as assigned.

What you'll do

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
• Daily review and analysis of fraud detection software alerts to identify possible incidents of fraud related to members’ accounts
• Respond to phone calls and emails from members and staff directed towards the Fraud Investigation area
• Contact and interact with members as necessary to confirm incidents of possible fraud and provide assistance and fraud prevention awareness
• As directed by supervisor, investigate incidents of reported fraud. Gather information and prepare Fraud Investigation Reports
• Maintain and order supplies for the department

What we're seeking

• High School diploma and 2 years’ experience with direct customer service in the financial services industry
• Computer proficiency and basic to intermediate MS Office and applicable software skills
• Basic research and investigation skills
• Ability to organize work and set priorities
• Good verbal and written communication skills
• Ability to manage relationships at all levels throughout the organization and membership
• Willingness to work flexible hours

What makes you stand out

• Basic research and investigation skills
• Ability to organize work and set priorities
• Good verbal and written communication skills

Who we are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.