Credit Card Fraud Investigator, Sr. jobs in Baltimore, MD

Description

ESSENTIAL RESPONSIBILITIES AND DUTIES

Summary/Objective:

The Senior Credit Administrator assists in evaluating credit worthiness and credit needs of both potential customers and existing customers to minimize total outstanding accounts receivable and bad debts, while maximizing efficiency and quality of credit.

Essential Functions:

1. Maintain Days Sales Outstanding (DSO), collection of finance charges and monitor customer accounts to minimize bad debt.
2. Manage all credit customer accounts of the company and review accounts as to status and continued credit worthiness.
3. Establish and maintain new accounts with credit limits up to $50,000.
4. Review all applications for credit up to $50,000 by performing credit reference checks on all applications to determine accuracy. Issue acceptance or denial of credit letters to credit applicants.
5. Monitor credit limits continuously and work with customers before their credit becomes over extended.
6. Distribute credit hold lists to Customer Service, Sales and Chief Financial Officer as required.
7. Collaborate with Sales and Customer Service to provide assistance regarding customer payment histories, practices and problems.
8. Resolve credit discrepancies as needed and adjust customer accounts or resolve other customer problems as required.
9. Testify in court during collection suits on behalf of the company as needed.
10. Represent the company to the National Association of Credit Managers and as a public relations representative as needed within the industry.

Qualifications

JOB SPECIFICATIONS

Work Environment:

• Work time will be indoors/office.
• Noise level will be low.

Physical Demands:

• Sit approximately 7 hours per day and walk or stand the other 1 hour per day.
• Lift a maximum weight of 30 lbs. on occasion.

ADDITIONAL QUALIFICATIONS

Experience:

• 5 years of experience in credit and collections.

Special Skills:

• Written communication, verbal communication and mathematical skills.
• Ability to use a computer including Microsoft Office with a focus on Excel.
• Working knowledge of collection and civil court procedures.
• Excellent interpersonal skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Must be able to identify and resolve problems in a timely manner.
• Must be able to gather and analyze information skillfully.

Certifications:

• Credit Business Associate (CBA) certification (preferred).
• National Association of Credit Management (NACM) certifications (preferred).

Industry Related Experience or Skills:

• N/A

Education Required: High School

Preferred Education: College/Undergrad

Bilingual in Spanish Preferred: Yes