Credit Card Fraud Investigator, Sr. jobs in Bismarck, ND

Bravera Bank is hiring for a Credit Card Manager in Bismarck, ND! Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

The Credit Card Manager is responsible for managing and providing service and support for Bravera Credit Cards.

Measures of Success

1. Become a trusted advisor for Bravera’s credit card program, effectively communicating product benefits to employees and customers. Research credit card related products and services to develop a growth plan for the credit card department.
2. Effectively managing a department of prompt, efficient, and courteous service to all customers of Bravera via credit card calls and email requests.  
3. A strong, self-starter who promotes teamwork and open communication within the department and with all subsidiaries of Bravera.  Mentor staff for continued growth and success of the department by providing relevant training and education on credit card products.  

Duties and Responsibilities

1. Responsible for soliciting, developing and maintaining profitable card services account relationships with business and consumer customers.
2. Conduct annual needs analysis, and oversee on-going maintenance of accounts to ensure customer needs are met by providing service and support for all digital banking products
3. Responsible for measuring and reporting card services customer profitability and recommending pricing, product, and service structuring.
4. Responsible for maximizing processes and delivery of services as they relate to card services functions including the development and documentation of policies and procedures, recommending operational changes and staying abreast of applicable industry regulations.
5. Responsible to promote a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization. Earning and maintaining respect and trust of people. Display honesty, integrity, and morality.
6. Will serve as an advisor to staff regarding card services and provide relevant training and education. As well as sales support services by working closely with all bank personnel to identify cross-selling opportunities. Including preparing and presenting customer proposals for business development opportunities.
7. Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Holdings Corp.
8. Must maintain a thorough understanding of all digital banking products and features and effectively communicate and sell benefits to customers.
9. Adhere to all banking rules and regulations, policies, and procedures related to digital banking compliance and overall safety and soundness. Proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer in compliance with the Bank Secrecy Act.
10. Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees and organizations.
11. Confidentiality and professionalism must be maintained at a high-level for all customer and employee issues and information.

Supervisory Responsibilities

Credit card support staff

Qualifications

1. Education: Bachelor’s degree in business, finance, accounting, or related field.
2. Experience: 3 years of banking experience; OR an acceptable combination of education and experience.

Location

Bismarck, ND

Benefits

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).