Credit Card Fraud Investigator, Sr. jobs in Pascagoula, MS

Description

Navigator Credit Union is currently recruiting for a full time Member Service Card Specialist. If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.    

ROLE: To assist members with their card accounts; dispute resolution, issuing, blocking, or renewal of credit cards/ATM cards/Debit cards while maintaining compliance with regulation requirements (Reg E and Z) and delivering a world class member experience to Navigator Credit Union members as set in our service expectations.

DESCRIPTION OF DUTIES: 

· Processes and investigates all debit card disputes submitted. Includes but not limited to determining provisional credit, final credit, approvals and denials per Regulation E guidelines. Communication with members via phone, eCommunication or letters as needed to assist members in a timely manner.

· Monitors debit and credit card disputes to ensure compliance with applicable regulations; both for disputes processed in-house or through a vendor. 

· Assists the frontline staff with questions related to card transaction declines, dispute status, replacement cards and any other issues related to cards or plastics. Provides members and employees with information and direction regarding account status, requests, payments, and rights and obligations associated with the account.

· Assist members with adding debit cards to Apple and Google pay. Assist member processing balance transfer request, NLP change requests, and automatic payments for credit cards. 

· Orders card stock for branches as needed. 

· Monitors incoming dispute cases for emerging fraud trends and reports trends to management. Maintains current knowledge of and complies with all applicable regulations. 

· Reviews external transfers according to risk on a daily basis.  Makes determination to approve or voids. Works closely with the Fraud specialist in cases of suspected fraud. Additionally, reviews an exceptions, makes appropriate corrects, or determines to reject. 

· Reviews ATM Check deposits on a daily basis. Makes determination to approve or voids. Works closely with the Fraud specialist in cases of suspected fraud. Additionally, reviews an exceptions, makes appropriate corrects, or determines to reject. 

· Reviews Mobile deposits on a daily basis. Makes determination to approve or voids. Works closely with the Fraud specialist in cases of suspected fraud. Additionally, reviews an exceptions, makes appropriate corrects, or determines to reject. 

· Provide informed, professional and accurate service and support to all members and associates by responding to email, messages, and other correspondence in an accurate and timely manner.

· Performs other job-related duties required or assigned.

EXPERIENCE: 

· Six months of similar or related experience preferred, including time spent in preparatory positions.

EDUCATION:  

· High school degree or GED required.

SPECIFIC SKILLS: 

REQUIRED SKILLS:

· Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. 

· Able to learn and retain knowledge in depth for all debit card and ATM adjustment function; to follow Credit Card and ATM network regulations and comply with FRB Regulation E to limit potential liability for the Credit Union.

· Able to multi task in a fast paced environment. 

· Must be a self-starter that is service focused for both internal and external members. 

· Ability to work both individually and as part of a team. 

· Above average communication skills both verbal and written and proven ability to work effectively with members to solve issues and advise.

ADA REQUIREMENTS:

PHYSICAL REQUIREMENTS:

· Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including computer terminal and keyboard, microfiche reader, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS:

· Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL REQUIREMENTS:

· Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.