Credit Card Fraud Investigator, Sr. jobs in Provo, UT

Why Phoenix Federal Credit Union?

We're not a typical financial institution we're better. We're an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

What will your day look like?

The Fraud Risk Analyst is responsible for reviewing and analyzing fraud alerts to mitigate fraud losses to Phoenix Federal Credit Union. The individual must be able to identify fraud patterns affecting cardholder accounts and recommend changes to our neural network strategies. General supervision is received from the Supervisor, Fraud Detection.

Responsibilities

Do you see yourself doing this?

• Reviews customer accounts for the prevention and detection of possible Fraud.

• Responsible for more involved research and analysis of account activity to assess levels of risk and fraud.

• May perform back office functions related to research and resolution of fraudulent activity and service support.

• Assess the level of risk and makes decisions which directly impact the customer experience and risk to Phoenix Federal Credit Union.

• Responsible for utilizing case management system or processes to manage individual case load, document and archive assigned cases from case origination through resolution, and accurately articulate the circumstances and events of the investigation.

• Provide phone support to branches, call center and members on fraud related matters.

• Assist with updating departmental procedures.

Qualifications

What makes you a great fit?

You'll be a great fit if in addition to the completion of a Bachelor's degree (preferred), 2 years of experience in the fraud or an equivalent three years of combination training & experience, and you have;

• Good knowledge of regulations relating to fraudulent activities and schemes

• Previous financial institution or credit union experience preferred

• Ability to think critically and use good, sound judgment in decision making

• Ability to multi-task and proven track record of working independently

• Ability to adapt quickly to changes in the environment

• Ability to effectively operate a variety of office equipment such as fax, copier and personal computer

When you're happy, we're happy!

As a thank you for joining our team, you'll benefit from:

• Competitive medical, dental, and free vision benefits

• Competitive compensation plan

• Contributions towards gym memberships

• Generous PTO and banking holidays off

Still not convinced?

We're on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.