Credit Card Fraud Investigator, Sr. jobs in Spartanburg, SC

Overview

About American Credit Acceptance

A national leader in the auto finance industry, American Credit Acceptance partners with car dealerships across the country to empower the emerging credit consumer to purchase reliable, affordable transportation. We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007.

About the Team

As a core member of our Senior Leadership team, you’ll partner with accomplished professionals across offices in Spartanburg, South Carolina, Boise, Idaho, Atlanta, Georgia, and the Caribbean to grow and lead a robust servicing organization of approximately 100-300 associates. 

Your Role

• Lead, coach and develop a team of direct reports
• Optimize the execution of servicing processes
• Evaluate and make recommendations related to organizational structure, talent assessment, staffing levels, process flows and technology needs  
• Design and implement processes to improve business performance, compliance, customer experience and associate experience.
• Shape a strategic vision for the servicing organization for optimal operational performance, under the framework of innovation and continuous improvement
• Develop forward thinking staffing models based on growth projections, domestic and offshore staffing ratios, and an evolving lending climate

Qualifications

• 10-15 years leading large teams within rapidly evolving organizations  
• P & L responsibility of $5-10MM
• Bachelor's Degree in a field related to industry or equivalent experience  
• C-level communication and presentation experience  
• Previous Audit and Compliance experience  
• Excellent analytical abilities with experience interpreting data

EEO StatementACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.

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