Credit Card Operations Clerk jobs in Ann Arbor, MI

Do you sound knowledge of general ledgars, balancing, and record keeping?  Are you you tech savvy and comfortable learning new accounting software? Are you committed to excellent member service? We invite you to consider a career at American 1 Credit Union!   Read on for more information!

• Location: Jackson, Michigan
• Position: Accounting Clerk
• Wage: Competitive wage starting at $21.00/hour.
• Benefits start on day one:  Health, Dental, Vision, Responsible Time Off
• All offers of employment are contingent upon background screens.

Position Overview: An accounting position requiring sound knowledge of item processing, general ledger transactions, balancing, and reconciliations. Processes a variety of general ledger entries and performs various support functions as required as a part of the accounting and record keeping function of the credit union.  Pulls data from various sources and compiles into reports.  Work is performed under minimal supervision and in accordance with established procedures. Works in conjunction with the others in the Accounting Department to ensure timelines are achieved.

Essential Job Functions

• Follow all credit union policies and procedures; including policies and procedures for customer identification and all BSA requirements
• Perform daily general ledger reconciliation and audits of the credit union's financial records and systems to ensure that all activities are completed in a timely and accurate manner to aid members, staff, and management in accessing the most current information
• Process adjustments and exceptions for share drafts, ACH (both ODFI and RDFI), cash letters, and shared branching, returns, and return check items
• Complete Fedline tasks (i.e. incoming and outgoing wires, ACH and check)
• Work well within a paperless environment
• Support all Accounting functions related to general ledgers and corresponding subsidiary accounts
• Conduct research and data compilation in order to complete analyses, draw conclusions, and articulate findings for decision making
• Prepare reports and records for management as needed
• Track and monitor supply ordering for all branches
• Provide back-up support for various functions on the team to ensure the continuity of all support services during the absence of any other member of the Accounting Department

Competencies Required

• Member Focused - Empathetically seek understanding of what members require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values.
• Attention to Detail - Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Collaboration - The employee will work with others to achieve common organizational goals in a spirit of collegiality and mutual respect.
• Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.   Able to keep all information obtained confidential including member, employee, and credit union information.

Key Performance Indicators 

• Job Knowledge - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, understands how job relates to others, uses resources effectively, adapts to changes in the work environment, manages competing demands.
• Accountability/Quality of Work- Maintains high standards despite pressing deadlines.  Works well with minimal supervision.  Does work correctly the first time, accepts responsibility for own errors and gets them corrected.  Regularly produces accurate thorough, professional work, accepts criticism and feedback.
• Initiative – Volunteers readily for credit union events, seeks increased responsibilities, asks for help when needed, sets high standards of performance, pursues aggressive goals and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Applies new ways of thinking and creates new ideas.  Plans work and carries out tasks without detailed instructions; makes constructive suggestions; responds to requests for assistance from staff and tries to resolve situation without handing it off to someone else, creates novel solutions to problems.
• Supports other Staff – Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and (customers/clients or equivalent) so as to anticipate problems and ensure the effectiveness of the institution.  Maintains a professional attitude toward accounting and communicates well (both in writing and verbally) with management and staff within the credit union.

G.R.E.A.T. Standards 

1. We Greet
   • We value our member and coworkers by greeting one another.
2. We Respect
   • We respect our members and team by giving personal quality service. 
3. We Engage
   • We are fully engaged with members and team members.
4. We Achieve
   • We achieve by executing tasks accurately and by offering additional products and services to our members.
5. We are a Team
   • We create a positive work environment by valuing one another and working together

Requirements:

• An Associate's Degree in Accounting or commensurate experience in a financial institution
• Basic knowledge of Microsoft Word 
• Intermediate knowledge of Microsoft Excel (formulas, functions, etc.)

The Ideal Candidate:

• Is detail-oriented and curious, and will leverage research to mitigate fraud losses 
• Has a strong aptitude for accounting practices
• Possesses strong organizational, time-management, and problem-solving skills
• Demonstrates excellent verbal and interpersonal communication skills
• Maintains a strict standard of confidentiality
• Performs well under pressure and is driven to meet deadlines while managing competing demands
• Exercises logical, informed, independent judgment
• Possesses both strong clerical and strong analytical skills
• Prioritizes accuracy and quality of information

NOTE:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.