Credit Card Operations Clerk jobs in Richland, WA

Credit Card Operations Clerk controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or its equivalent. Additionally, Credit Card Operations Clerk typically reports to a supervisor. The Credit Card Operations Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Card Services Representative I
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details

    Level:    Entry
    Job Location:    South Richland HQ - Richland, WA
    Position Type:    Full Time - Hourly
    Education Level:    High School
    Salary Range:    $18.50 - $27.34 Hourly
    Job Shift:    Any

    Description

    Take a leap and join our team!

    At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

    Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

    Get to know us: About-Gesa Credit Union

     

    Role Summary:

    Reporting to the Card Services Manager/Team Leader, the Card Services Representative I performs day-to-day operations within the Card Services Department that support a plastics product and plastics user experience that is simple, reliable, competitive in the marketplace, and provides value for members and staff, all while balancing the inherent risk of the card products. Representative I assist members, employees, and vendors with card related inquiries and actively seeks out ways to enhance the capabilities of the Card Services Team, improve the plastics products, limit risk to the credit union, and improve the plastics user experience.

     

    What You Will Be Doing:

    1. Perform day-to-day operations for card related items such as account, system, and card maintenance.
    2. Assist members, employees, and vendors with card related inquiries such as fraud/disputes, account closings, card transactions, and fees through various channels (including phone, email, Service Desk, etc.).
    3. Process dispute and fraud claims. Communicate with Gesa staff, Gesa members, law enforcement, and court officials about dispute and fraud item as needed. Act as a first line of defense against debit card fraud, detecting fraud trends that put our cardholders at risk, and recommending fraud prevention rules to the appropriate parties internally.
    4. Perform ATM cash deposit research and process corrections for Branches and Accounting.
    5. Offer exceptional service to both members as well as coworkers. Abide by performance standards for the Card Services Department including response times for various inquiries, meeting deliverable due dates for various items, accuracy in completed work, and interacting with others in a way that supports a productive, professional, and positive relationship.
    6. Actively seeks out ways to enhance the capabilities of the Card Services Team, improve the plastics products, limit risk to the credit union, or improve the plastics user experience. Make improvement recommendations to the Card Services Team Lead.
    7. Attend credit union training sessions, conferences, or seminars as approved by the Card Services Team Lead in order to expand knowledge of the overall operations and philosophy within Gesa, the credit union/financial institution industry, or the plastics industry.
    8. Maintain an awareness of laws, rules, regulations, policies, and procedures that affect the Card Services Department, and evaluate the impact of proposed changes to existing department policies and procedures.
    9. Have a general knowledge of all service products offered by Gesa, and the ability to assist members with general Gesa questions when needed.
    10. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.  
    11. Perform other duties as necessary to ensure the success of the Card Services Department.

     

    About You:

    1. General knowledge of the operations of Gesa Credit Union and a strong understanding of the Card Services Department, and Gesa’s debit and credit card products Understanding of the Credit Union difference.
    2. Strong interpersonal, customer service, and listening skills.
    3. Experience with Microsoft Office programs. Proficient with software applications and reporting.
    4. Effectively communicate ideas and information, both verbally and in writing.
    5. Ability to make informed decisions. Must consider multiple factors such as user experience, risk, and financial impact, to determine the best possible outcome in a given scenario.
    6. Must complete work reliably and with great accuracy to minimize negative member impact and potential risk to credit union.
    7. Ability to quickly grasp and adapt to changes in business models and new technologies.
    8. Strong knowledge of troubleshooting skills, techniques, and tools.
    9. Contribute to process improvement efforts.
    10. Strong organizational skills and the ability to adhere to schedules and project deadlines.

    Qualifications


    What You Will Need:

    1. High School diploma or equivalent.
    2. One year of similar or related experience, preferably in a credit union environment.
    3. Proficient with standard office equipment, MS software programs; familiarity with standard reporting programs.
    4. Some travel may be necessary to fulfill duties, career development, and training.

     

    Our Team Member Value Proposition:

    In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

    • Competitive Pay
    • Medical, Dental, Vision, and Life Insurance
    • 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
    • 401(k) Match
    • Incentive Program
    • Tuition Assistance and Student Loan Repayment
    • Commuter Benefits
    • Paid Time Off to Volunteer in the Community
    • Product discounts
    • Engaging Work Environment
    • Rewards and Recognition Programs

     

    Salary Range:

    $18.50-$27.34

     

    Get wise to what’s possible with a career at Gesa. Join us!

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

    Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

    Selected candidate(s) must be able to pass a pre-employment credit/background check.

    Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

    Equal Employment Opportunity (gesa.com)

     

  • 12 Days Ago

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Operations Manager/Team Leader
  • Gesa Credit Union
  • Richland, WA FULL_TIME
  • Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. B...
  • 12 Days Ago

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Operations Representative II
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details Level: Experienced Job Location: South Richland HQ - Richland, WA Position Type: Full Time - Hourly Education Level: High School Salary Range: $20.24 - $30.36 Hourly DescriptionTake a leap...
  • 28 Days Ago

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General Clerk I - Imaging Operations 03316 NWSOL
  • North Wind Solutions
  • Richland, WA FULL_TIME
  • Location: Richland, WashingtonTitle: General Clerk I - Imaging OpeationsSchedule (FT/PT): Regular Full TimeTravel Required: NoClearance: Ability to Obtain North Wind Solutions is a Government contract...
  • 5 Days Ago

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General Clerk I - Imaging Operations 03316 NWSOL
  • North Wind Group
  • RICHLAND, WA OTHER
  • Location: Richland, WashingtonTitle: General Clerk I - Imaging OpeationsSchedule (FT/PT): Regular Full TimeTravel Required: NoClearance: Ability to Obtain North Wind Solutions is a Government contract...
  • 5 Days Ago

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Clerk
  • TerraGraphics
  • Richland, WA FULL_TIME
  • TerraGraphics (TG) is currently looking to hire great individuals who are eager to develop and apply their skills in ways that makes a positive impact in our communities. Here at TG, we have three cor...
  • 4 Days Ago

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0 Credit Card Operations Clerk jobs found in Richland, WA area

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Environmental Compliance Engineer - DOE AMSE
  • STREET LEGAL INDUSTRIES INC
  • Richland, WA
  • Job Type Full-time Description The U.S. Department of Energy (DOE) - Hanford Site, Richland Operations Office and Office...
  • 3/28/2024 12:00:00 AM

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Electrical Engineering Intern (Power)
  • Franklin PUD
  • Pasco, WA
  • Salary: $26.00 - $28.00 Hourly Location : PASCO, WA Job Type: Intern Job Number: 00088 Department: ENGINEERING Opening D...
  • 3/28/2024 12:00:00 AM

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Nurse Manager Behavioral Health
  • Clinical Management Consultants
  • Kennewick, WA
  • A well-respected, award-winning Community Hospital in Southeastern Washington has an exciting opportunity for a Nurse Ma...
  • 3/27/2024 12:00:00 AM

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Nursing Director of Perioperative Services
  • Clinical Management Consultants
  • Benton City, WA
  • An exciting opportunity for a Director of Surgical Services just became available in the sunny southeastern Washington r...
  • 3/25/2024 12:00:00 AM

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RN Director Emergency Services ED
  • Clinical Management Consultants
  • Granger, WA
  • A fantastic opportunity is open for an RN Director Emergency Services ED in this outstanding South-Central Washington ho...
  • 3/25/2024 12:00:00 AM

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Nurse Manager Operating Room
  • Clinical Management Consultants
  • Richland, WA
  • A renowned Medical Center is actively seeking a skilled and dedicated Nurse Manager of the Operating Room to join its dy...
  • 3/24/2024 12:00:00 AM

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Nursing Director ICU
  • Clinical Management Consultants
  • Wallula, WA
  • A well-respected, award-winning Community Hospital in Southeastern Washington has an exciting opportunity for a Nursing ...
  • 3/24/2024 12:00:00 AM

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FT Real Estate Data Entry Operator - Work From Home>
  • Better Homes and Gardens Real Estate
  • Richland, WA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Up to $33.60 per hour - As a Data Entry Operator you'll: ...
  • 3/24/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Clerk jobs
$39,172 to $49,427
Richland, Washington area prices
were up 2.9% from a year ago

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