Credit Card Operations Clerk jobs in Santa Ana, CA

VP, Card Program Manager

Banc of California, Inc. (NYSE: BANC) is a bank holding company with approximately $9.4 billion in assets and one wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With our 600 dedicated professionals, we provide customized and innovative banking and lending solutions to businesses, entrepreneurs and individuals throughout California. We proudly partner with community organizations that provide financial literacy, job training, small business support, and affordable housing to help improve the communities where we live and work. With a commitment to service and building enduring relationships, we provide a higher standard of banking.

• Business Acumen with relationship and program management, including the launching of new card products or management of large scale marketing/operations centers.
• Credit Card Experience at a big bank, newer growing bank or fin-tech credit card organization.
• People Development with the ability to transform current team to new program management focused on the market.

• Lead the development and execution of client card programs through collaboration with cross-functional teams internally and external business partners to drive key program outcomes and support business line strategy.
• Ensure effective management of external partnerships including clients, sponsor banks, credit card associations, processing systems, credit reporting agencies, and others.
• Develop subject matter experts in program policies, practices, systems, and governing rules and regulations.
• Effectively manage data, analytics, and analytics tools for internal and external program insight and opportunities.
• Collaborate across the Bank and with clients’ leadership teams to maintain alignment on vision, strategy and performance to goals with an entrepreneurial mindset, leveraging critical and analytical thinking to increase the value proposition of assigned programs.
• Responsible for lifecycle management of in-market and new-to-market program offerings and identifies market needs by gathering voice of the client (VOC) to develop clear plans for launching new enhancements supported by business cases.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Right to Financial Privacy Act (RFPA, state and federal)
• Strong Microsoft Office skills, Word, Excel, PowerPoint.
• Advanced analytical skills with high attention to detail and accuracy.
• Ability to deliver results with speed and agility.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to work in a cross-functional team including Operations, Risk, IT, and executive management and drive outcomes without direct authority.
• Effective written and verbal communication with ability to present materials to all levels in the organization ranging from executive leadership to client groups.
• Expert in communicating clearly, effectively, tactfully and patiently in person, over the phone and in writing to a diverse population, one-on-one or small groups, with the ability to lead and influence others with a high degree of business acumen and emotional intelligence.
• Actively anticipates, identifies and manages program risk and client portfolio risks within position scope and across company.

• Bachelor’s degree in a business discipline or related field. Master’s degree preferred.
• 7 years of experience in card program management & project management, or variety of credit card operations management in banking, financial services or Fintech firm.
• Demonstrated experience leading successful, high-value client portfolios.
• Proven vertical industry expertise and demonstrated ability to evaluate business opportunities and results against established objectives.
• Demonstrates expert consensus-building and evaluates complex business challenges while driving change across initiatives within and outside direct accountability.

SALARY RANGE: $129,842.71 - 185,868.13; Exact compensation may vary based on skills, experience, and location.