Credit Card Operations Clerk controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or its equivalent. Additionally, Credit Card Operations Clerk typically reports to a supervisor. The Credit Card Operations Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
Card Services Manager is responsible for managing, scheduling, training, and developing our Card Services team including processing functions, vendor relationships and projects. Ensures that all activities are conducted in accordance with established standards and applicable regulations, and that procedures are documented. Assists in the resolution of difficult or sensitive card processing issues. Develops, and implements efficient workflows to improve sales, support and servicing functions and continually improve the internal delivery and member experience. Promotes and maintains the organization’s, mission, values, and culture. Works to maintain high employee engagement and is a cultural champion.
Requirements
Minimum:
High school diploma and a minimum of three years of relevant experience to include supervisory experience. Good oral and written communication skills. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Knowledge of member services and credit union procedures. Must be accurate and have high attention to detail.
Preferred:
Knowledge of credit and debit card processing, including MasterCard rules, rewards, fraud, chargebacks, disclosures, regulations, statements, compliance, digital wallet, BIN, and portfolio management. Familiarity with processor PSCU, core provider Corelation, Entrust instant issue, and Redi fraud monitoring.
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