Credit Card Operations Clerk, Sr. jobs in Fort Wayne, IN

Overview

Supports the Operations Leadership Team’s business development and implementation efforts by overseeing and providing overall management of multiple complex projects such as operational readiness for equipment installation, footprint optimization, manufacturing automation, digital transformation and operations system improvements.

The Operations Project Manager provides facilitation and direction throughout the duration of projects, from the scoping and design stage to final product. Functions performed include defining goals/deadlines, creating project plans, tracking budget constraints, maintaining documentation, mitigating risks, resolving issues and communicating with all project stakeholders.

The Operations Project Manager requires both technical knowledge and expertise, business acumen and strong communication skills to manage project resources and activities for technical projects.

The role typically works on both routine and more complex issues, often requiring development of solutions that rely on past experience, thorough understanding of business objectives/requirements, the organization’s operations environment and ability to effectively utilize a wide range of project management tools.

Responsibilities

• Work with the business and/or business analysts to define and refine requirements, scope and objectives
• Assist Operations teams with development of resource requirements, building project time-lines, managing interdependencies, securing required resources from leadership and facilitating communication with business clients
• Develop detailed work plans, including work breakdown structures, project milestones, risk assessment / management plans, staffing needs, project time-lines and budgets.
• Monitor and manage project governance, execution and delivery. This includes detailed tracking of project time-lines, budgets, resource utilization, activities, tasks and milestones
• Establish and provide clear and timely written and verbal project communications, including weekly status, dashboards and project updates. Updates may be made to project team members, business project owners and/or executive sponsors
• Pro-actively works to identify, mitigate and resolve actual and potential project risks, issues and conflicts. Appropriately escalates and involves best resources to resolve any given issue.
• Lead change management work including managing expectations and educating users about new products and changes in process, procedures and technology resulting from the project
• Review all project deliverables to validate adherence to quality standards and ensure that project requirements and objectives have been met
• Contribute to establishing and improving project management practices and delivery frameworks

Qualifications

• Proficient in Microsoft Project and Office.
• Successful prior implementation of Lean Manufacturing and experience establishing manufacturing assembly processes
• Experience managing projects employing a variety of technologies and platforms.
• Skilled in managing multiple concurrent projects, activities and tasks under time constraints.
• Ability to interface with CPI executives and stakeholders regarding issues of project scope and status
• Must be able to effectively communicate technical information and project status/issues to technical, non-technical personnel and leadership audiences either verbally or in writing.
• Acumen to facilitate productive meetings and drive outcomes.
• Demonstrated ability to solve problems, determine appropriate actions and complete projects with minimal direction
• Resourceful in establishing and nurturing key relationships across the IT, Operations, Sales and Corporate teams
• Demonstrate ability to multi-task in a fast paced environment with stringent deadlines
• Strong documentation skills
• Ability to collaborate with multiple teams to align activities and how they should be executed
• Ability to participate in planning and/or capability development, where appropriate

Requirements: 

• B.S. Degree in Operations Management, Industrial Engineering, Information Technology or equivalent work experience
• At least 4 years’ project management experience; preferably in a manufacturing operations or industrial engineering role
• PMP or Certification preferred

Decision Making Level:

• Role typically performs both basic and difficult duties with latitude to resolve issues based on application of standard project management best practices
• Role typically works independently and only under general supervision, receiving guidance on the most complex challenges

Physical Demands:

• Must be able to remain in a stationary position (sitting or standing) a majority of the time.
• Occasionally move about inside the office to access cabinets and office machines.
• Constantly operates a computer and other office productivity machinery.
• Frequently communicates with co-workers on project requirements, must be able to exchange accurate written or verbal communications.
• Must be able to assess information from computers.
• Works in indoor office conditions.

Company Overview:CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.

Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.