Credit Card Operations Clerk, Sr. controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk, Sr. verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or equivalent. Additionally, Credit Card Operations Clerk, Sr. typically reports to a manager or head of a unit/department. The Credit Card Operations Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Operations Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Summary
The Card Services Specialist is responsible for monitoring internal and external systems for all card programs, performs a variety of clerical, data entry and administrative duties related to our debit and credit card program. Assists both internal and external members with card related issues across all platforms and systems. Monitors and analyzes suspicious activities on account holders cards/accounts to minimize loss exposure. |
Duties and Functions Essential to the Successful Performance of the Job:
Management reserves the right to add or change duties listed.
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Minimum Job Requirements:
Education: |
· High school diploma or general education degree (GED) |
Experience: |
· One to three years of similar or related experience. · Experience working in a financial institution (preferred). |
Specific Skills: |
· Proficiency with computers · Excellent communication and interpersonal skills. · Strong organizational skills with attention to detail and accuracy. · Ability to navigate multiple technologies while staying engaged with members · Able to sit for an extended period of time · Strong member focus with the ability to have detailed conversation with our members · Ability to document member account activities thoroughly and concisely · Ability to effectively prioritize work · Ability to approach problems logically and with good judgement to ensure appropriate outcome |
Specialized Knowledge, Licenses, Etc.: |
· Proficient in PSCU software and FSP (preferred). |
Supervisory Responsibility, if any |
None |
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Keys Federal Credit Union expects that its employees will conduct themselves with the highest ethical standards. The Credit Union also expects its employees to conduct business in accordance with all Bank Secrecy Act, anti-money laundering and other regulatory laws. Information security and confidentiality of member information are of the utmost importance to the Credit Union. Employees shall not knowingly provide assistance to individuals who attempt to violate or avoid these laws or the Credit Union's policies.
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