Credit Card Operations Clerk, Sr. jobs in Louisville, KY

About Our Opportunity

Our Director of Food and Agribusiness Operations is responsible for leading a team of individuals who perform corporate, commercial, and capital markets lending operations. The Director Food and Agribusiness Operations provides leadership, management, and specialized technical expertise to team members and business associates.

How You Will Spend Your Time

• Defining team operating standards and monitoring adherence to essential procedures.
• Leading and coaching team members in an in-person and remote work environment, setting team direction, evaluating performance, reviewing pay, and recommending employment decisions.
• Achieving results through leadership of team members.
• Establishing a positive work environment that promotes continuous learning, development, and recruitment of highly effective employees.
• Being accountable for performance and results in business, functional, or operational areas.
• Developing processes and programs that promote an understanding of and positively contribute to the customer experience.
• Modeling organizational values, inspiring a shared vision and holding teams accountable for culture preservation and growth.
• Granting and overseeing delegated authorities of team members.
• Participating and/or leading project teams to meet project deliverables and timelines.
• Adjusting departmental plans and priorities to address resource and operational challenges with focus on the next one to two years' priorities.
• Making decisions within their area of responsibility based on policies, procedures and business plan.
• Using resource availability and functional objectives to achieve departmental goals.
• Partnering with their leader on disciplinary or salary actions.
• Applying acquired expertise to analyze and solve problems without clear precedent.
  

Minimum Education & Experience

High School Diploma/GED required. Bachelor's Degree in finance, agriculture, business, leadership, or related field, or equivalent experience in Farm Credit System.

Five years of experience in sales or service environment focused on customer support and services. In the absence of a Bachelor's Degree, Farm Credit Mid-America, or Farm Credit System experience is required.

Mental & Physical Requirements

• Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
• Use a computer and similar office technology and tools.
• This involves reading the screen and keying/typing information.
• Speak and make presentations to individuals or groups on technical subjects related to job.
• Travel via auto or commercial transportation to carry out essential responsibilities of the job.
• Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
• Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
• Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
• Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.
• Requirements of the job include the ability to do the work, with or without reasonable accommodations.
• It is the Association's policy to make reasonable accommodations for individuals with disabilities.