Credit Card Operations Clerk, Sr. jobs in Syracuse, NY

Responsibilities and requirements of the position:

• Collaborate with internal departments to audit patient accounts with outstanding credit balances and identify eligible recipients for refunds.

• Process daily Refund Request tickets, Error Correction, or PPPC tickets.

• Manage insurance refund requests submitted by the ICS team through the SharePoint ticketing system, ensuring proper processing and resolution.

• Run daily reports and audit aged credit accounts to ensure accuracy and compliance before initiating refunds.

• Conduct independent reviews of patient accounts to verify the validity of credit balances.

• Provide comprehensive administrative support to department as directed.

• Reconcile daily processed refunds and maintain accurate financial records.

• Respond to inquiries and requests received via individual and group email accounts within a 24-hour timeframe.

• Manage workflow for UI BOTs to process with RPA tools within UiPath platform, monitor BOT performance, and work with RPA team concerning any issues or new BOT developments.

• Contribute to department initiatives by actively pursuing and completing assigned special projects.

• Consistently maintains individual goal of 26 refunds per hour (RPH), or above.

• Demonstrate a strong commitment to continuous learning.

• Collaborate with the team by providing support and coverage for Specialists and Leads during their absence.

• Assist with training new hires.

Requirements/Qualifications:

• Education Level: Associate degree (or greater) or similar work experience is preferred.

• 3-5 years general office administration experience with a mid-large size organization.

• Highly proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).

• Advanced proficiency with Windows Operating System.

• Innovative thinker who is positive, proactive, and has ability to adapt and readily embrace change.

• Strong written, verbal, and communication skills and proven success in the delivery of superior customer service.

• Acute attention to detail with superior time management, prioritization, problem solving, and analytical skills required.

• Works well in a team driven environment, with good “people skills”.

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Salary: $21/hr