Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsible for providing excellent customer service and maintaining strong professional relationships. Assist customers with credit card account information. Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel. Completes related record, reports, and documentation. Complete miscellaneous functions and assist with other credit card responsibilities as needed.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the accurate entry of credit card payments.
Assumes responsibility for accurately changing address on accounts.
Assume responsibility for imaging and filing all documents pertaining to credit cards with accuracy.
Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Bank personnel and with management.
Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
QUALIFICATIONS
Educations/Certification:
High school graduate or equivalent.
Required Knowledge:
Strong Word and Excel skills needed.
Able to master new computer programs and systems.
Accurate typing skills.
Knowledge of Windows XP.
Able to use 10 key and telephone and other basic business equipment.
Experience Required:
Customer Service Experience
Skills/Abilities:
Well organized
Good interpersonal and public relations skills
Cooperative and willing to assist others
Attentive to detail
Strong self-motivator
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0 Credit Card Operations Manager jobs found in Abilene, TX area