Credit Card Operations Manager jobs in Dothan, AL

ROLE:

Provide information to members concerning products, membership, and services of the Credit Union; trains branch personnel; coordinates daily work flow; provides leadership to employees, in the absence of the branch manager; leads sales initiatives; and provides general direction regarding all branch activities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Schedules and monitors daily activities of branch employees.
• Hire, trains, directs and evaluates employee performance within the department; recommends promotions, transfers and salary adjustments; identifies performance problems and acts to correct, including termination.
• Underwrites consumer loans up to the amount assigned per Credit Union policy; reviews and approves underwriting decisions of subordinate personnel.
• Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out of compliance issues.
• Orders daily cash requirements for the Credit Union. Manages vault cash and negotiable instrument supplies to include, share checks and gift cards.
• Perform branch monthly, quarterly and unscheduled audits as well as preparing reports
• Receives, processes, and authenticates member financial transactions, including but not limited to: deposits, withdrawals, loan payments, credit card cash advances, account transfers, bond cashing, wires and western unions; sells gift cards and Credit Union share checks.
• Accurately posts, images, and records listed transactions while properly routing and maintaining required member records.
• Welcomes members and provides complex information, support, dispute resolution and service pertinent to select Credit Union products or services.
• Cross sells Credit Union products and services.
• Performs a variety of miscellaneous tasks including but not limited to typing, filing, computer input, equipment maintenance and answering the telephone.
• Other duties as assigned.

Experience: Three years of similar or related experience.

NOTICE: This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the Credit Union has defined this position to be. Changes to this job description may be made at any time by the President.

All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.