Credit Card Operations Manager jobs in Minneapolis, MN

Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Osceola, WI FULL_TIME
  • Overview

    *Open to any location in Twin Cities footprint*

     

    At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

     

    This position is an intermediate-level role for the department. The Sr. Credit Card Operations Specialist is responsible for the day-to-day operations and accounting of the department with customer-centric care being at the core of their performance strategy. Through the practice of pre-defined service standards, this position’s focus is systems support, reconciling accounts, serving customers, preparing reports, and monitoring processes to ensure we are providing a strong customer experience.

    Responsibilities

    • Serves as a liaison with credit card vendors, along with management, completes necessary paperwork for system updates and troubleshoots system-related issues.
    • Monitors system-generated reports and reconciles transactions posting to checking and general ledger accounts for the department. This includes identifying, researching, and clearing of discrepancies in a timely manner.
    • Conducts time-sensitive maintenance relating to consumer and business customer requests, including the posting and handling of payments, with accuracy. Obtains necessary information to complete customer files as required by policy and regulation.
    • Proactively monitors card disputes and/or fraud claims ensuring the timely and compliant delivery of services from third-party dispute resolution vendor.
    • Identifies and analyzes service issues, resolving them to the customer’s satisfaction in accordance with bank-wide and department standards. Uses all resources to escalate and resolve complex issues.
    • Addresses, research, and responds to customer complaints, documenting the resolution per Bank’s policy.
    • Prepares, distributes, and submits (when applicable) monthly and quarterly reports to team members and credit card vendors.
    • Represents the bank in a professional manner. Communicates effectively in verbal and written communications.
    • Serves as backup to Lead Credit Card Services Specialist.
    • Additional duties as assigned

     

    The Perks!

    • Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
    • Career development and continuous learning opportunities
    • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
    • 100% vested 401(k) Retirement Plan with company match
    • Medical, Dental, and Vision insurance
    • Flex spending plan & Health savings accounts with employer contribution
    • Student Loan Debt Reduction Program & Tuition Assistance Plan
    • Employee Stock Ownership Plan
    • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
    • Employer provided long term and short term disability insurance
    • Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
    • Wellness Program
    • Free banking services and other financial services discounts
    • Take Your Dog to Work Day in June
    • Employee Rally Day- a day of celebration and recognition!

    Qualifications

    • Associates degree or equivalent combination of education and related work experience
    • Three to five years of banking experience preferred.
    • A working knowledge of credit card issuance programs.

     

    We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

     

    Now that you know more about us and the position, next step is for you apply so we can learn about you!

  • 1 Month Ago

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Sr. Credit Card Ops Specialist
  • MidWestOne Bank
  • Forest, MN FULL_TIME
  • Overview *Open to any location in Twin Cities footprint* At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The ...
  • 2 Months Ago

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Senior Audit Manager - Claims, Disputes, Complaints and Card Operations
  • U.S. Bank National Association
  • Minneapolis, MN FULL_TIME
  • At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succee...
  • 3 Days Ago

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Complaints Research Analyst - Credit Card and Merchant Services
  • Advocate Aurora Health
  • Minneapolis, MN FULL_TIME
  • Title: Complaints Research Analyst- Credit Card and Merchant ServicesLocation: Charlotte, NCFt. mill, SCPhoenix, AZDes Moines, IAMinneapolis, MNDuration: 12 monthsBenefits on offer for this contract p...
  • Just Posted

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Convenience Store Manager
  • Tribal Operations
  • Prior Lake, MN FULL_TIME
  • Come join the Shakopee Mdewakanton Sioux Community! Our Shakopee Dakota Convenience Stores (SDCS) are like no other. From our world-class customer service to the large variety of products we offer. If...
  • 1 Month Ago

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Senior Manager-Environmental Permitting
  • Tallgrass MLP Operations, LLC
  • Minneapolis, MN FULL_TIME
  • Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused o...
  • 12 Days Ago

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0 Credit Card Operations Manager jobs found in Minneapolis, MN area

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Operations Manager
  • The Judge Group
  • Minneapolis, MN
  • Our client is currently seeking a an Operations Manager for their manufacturing facility.ResponsibilitiesOversee team of...
  • 3/28/2024 12:00:00 AM

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Operations Manager
  • Minneapolis Downtown Council
  • Minneapolis, MN
  • Job Description Job Description ORGANIZATION SUMMARY: The Minneapolis Downtown Improvement District (the “DID”) is a 501...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Brin Glass Company
  • Minneapolis, MN
  • Description What makes Brin unique? Brin Glass Company has experts at every stage of the glass lifecycle, including desi...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Northern Tool + Equipment
  • Burnsville, MN
  • Description Are you a determined leader with a knack for driving efficient operations? Our retail stores are the heart o...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • MDS Staffing
  • Lakeville, MN
  • 7-7-23 Operations Manager Duties & Responsibilites •Receive customer RFQ's for quoting. •Receive customer orders, initia...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Ciresi & Morek
  • Minneapolis, MN
  • We are currently assisting our customer with an Operations Manager search near Minneapolis, MN. Reporting to the Plant M...
  • 3/26/2024 12:00:00 AM

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Operations Manager
  • Legacy Service Partners
  • Maple Grove, MN
  • Comfort Matters Heating, Cooling, & Plumbing isn't your ordinary home services company. We started small, grew quickly, ...
  • 3/24/2024 12:00:00 AM

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Operations Manager
  • Flagship Facility Services
  • Saint Paul, MN
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and ...
  • 3/24/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Manager jobs
$77,454 to $119,121
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

Credit Card Operations Manager in Twin Falls, ID
Manage and co-ordinate operational activities within Retail Payment System, ensuring quality service and effective operations support for all internal and external customers.
December 20, 2019
Credit Card Operations Manager in Seattle, WA
Participate in the review and recommendation of card operations systems and procedures affecting assigned units, co-ordinating system conversions from an operations perspective.
November 29, 2019
Credit Card Operations Manager in New Bedford, MA
The Credit Card Operations Clerk is the individual that interviews credit card applicants to make sure all personal and credit information are correct for the credit report.
February 21, 2020