Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Primary Responsibilities
Answer member calls pertaining to Lost/Stolen ATM , Debit and Credit cards; transaction disputes; mobile deposits; general account inquiries.
Perform general account maintenance.
Perform Debit and Credit card maintenance.
Pull periodic reports regularly and perform associated tasks.
Process account adjustments.
Review and/or process mail deposits, mobile deposits, ATM deposits.
Utilize resources to independently research and resolve member issues; solicit assistance from Supervisor and/or other departments when necessary.
Reply to voice mails, emails and faxes.
Develop and maintain thorough knowledge of all credit union products, services and regulations.
Knowledge and Skills Needed
Fluent in English and Spanish preferred.
Exceptional customer/member service skills.
Professional written and oral communication skills.
Minimum 1 year teller or banking experience; credit union experience a plus.
Use excellent judgment to take action when requests are beyond routine.
Well organized; detail oriented; ability to multitask.
Computer savvy.
Job Type: Full-time
Pay: $15.56 - $23.34 per hour
Benefits:
Experience level:
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Work setting:
Work Location: In person
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