Credit Card Operations Manager jobs in Passaic, NJ

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities:

1. Represent the Credit Union to members in a professional manner and provide prompt, efficient
and accurate service in processing of transactions;
2. Provide member support for issues related to ATM, Debit cards and Credit Cards;
3. Assist Employees, Employees’ families, and PSFCU Officials with their accounts;
4. Update accounts with new member information in all systems exclusive to each card type;
5. Order new / replacement cards;
6. Handle lost / stolen cards and blocked accounts;
7. Perform daily review of essential reports and address items listed in exceptions reports;
8. Process balance transfer requests; Transfer overpaid Visa balances;
9. Handle mail returns including but not limited to plastic mailers, statements, letter checks and
other notification letters
10. Review issues included in exception reports and recommend corrective actions;
11. Process adjustments, mismatches and exceptions;
12. Prepare various reports to effectively monitor activities, identify issues and trends, and
recommend changes;
13. Handle mail returns including but not limited to plastic mailers, notification letters;
14. Handle Dispute and Fraud Claims; Review and process CAMS alerts
15. Prepare documents and reports to CUNA for fraud, CAMS;
16. Review FICO alerts;
17. Process Cyber and Fraud Warnings;
18. Process uChoose requests;
19. Process CU Reward points transfers/adjustments and cardholder inquiry;
20. Analyze, investigate, and contact vendors with specific issues when necessary;
21. Review and recommend adjustments to Fraud Monitoring Systems to mitigate the risk;
22. Identify areas that need improvements and make recommendations for enhancements;
23. Act as a liaison between the Credit Union and Third-Party Vendors and service providers;
24. Maintain comprehensive and in-depth knowledge of Credit Union’ policies and procedures and
ensure compliance.
25. Temporarily increase transaction limit on debit cards in accordance with procedure; Temporarily
increase credit limits up to the maximum specified for this position;
26. Maintain professional and technical knowledge by attending educational trainings, seminars, and
review of business publications;
27. Effectively offer Credit Union products andservices through the practice of established sales
and service techniques;
28. Perform any other duties or responsibilities as may be required or assigned

Requirements:

 1 - 5 years of financial institution experience;
 1 - 5 years as a customer service representative;
 Advanced computer skills and knowledge of computer software programs;
 Ability to cross sell products;
 Fluency in spoken and written Polish

AN EQUAL OPPORTUNITY EMPLOYER

Education

• High School or better