Credit Card Operations Manager jobs in Phoenix, AZ
Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Manager jobs
Credit Card Customer Service
- Discover Financial Services
-
Phoenix, AZ
OTHER
-
Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in April of 2024
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)
10:00 AM - 11:00 AM MDT (Utah)
9:00 AM - 10:00 AM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) - 28 Days Ago
Deposit Operations Manager
- Copper State Credit Union
-
Phoenix, AZ
FULL_TIME
- Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll g...
- 6 Days Ago
Program Manager of Operations
- Desert Financial Credit Union
-
Phoenix, AZ
FULL_TIME
- The Program Manager of Operations Programs is responsible for overseeing and managing a portfolio of operations programs within Desert Financial. They work closely with cross-functional teams that inc...
- 1 Month Ago
Card Dispute Consultant
- Arizona Financial Credit Union
-
Phoenix, AZ
FULL_TIME
- Overall Accountability: Assist cardholders with the initiation of their card disputes, determine if we have chargeback rights based upon Visa and other network (COOP, PULSE, MAP) regulations. For disp...
- 10 Days Ago
Credit Assistance Specialist - Consumer Card - 2nd Shift
- Bank of America
-
Phoenix, AZ
FULL_TIME
- Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
- 17 Days Ago
Credit Manager
- WillScot Mobile Mini
-
Phoenix, AZ
FULL_TIME
- Credit Manager Date: Jan 25, 2024 Location: Phoenix, AZ, US, 85008 Company: WillScot | Mobile Mini Req ID: 51017 At WillScot Mobile Mini (), our 4000 people are at the heart of everything we do. In ad...
- 27 Days Ago
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0 Credit Card Operations Manager jobs found in Phoenix, AZ area
Operations Manager Trainee
- Ryder System
-
Phoenix, AZ
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 4/23/2024 12:00:00 AM
Operations Manager
- Woodgrain
-
Phoenix, AZ
- Description: The Operations Manager reports directly to the General Manager of the branch. This role is responsible for ...
- 4/22/2024 12:00:00 AM
Operations Manager
- At Home Decor Superstore
-
Phoenix, AZ
- The Operations Manager (OM) is responsible for building, coaching, and maintaining a store team to meet At Homes Vision,...
- 4/22/2024 12:00:00 AM
Operations Manager
- Dana Kowen Associates - Executive Search to the Manufacturing Industry
-
Phoenix, AZ
- Operations Manager Global leader in the manufacturing and distribution of custom packaging seeks an experienced, hands-o...
- 4/21/2024 12:00:00 AM
Operations Manager
- Summit Electric Supply
-
Phoenix, AZ
- Company Description Summit Electric Supply is an electrical distributor keeping current with innovative changes in the w...
- 4/20/2024 12:00:00 AM
Operations Manager
- Echo Global Logistics
-
Scottsdale, AZ
- At Echo, we foster a culture that promotes continuous learning, innovation, and personal development. Apply today and gr...
- 4/18/2024 12:00:00 AM
Operations Manager
- LSG Sky Chefs
-
Phoenix, AZ
- Have you ever stopped to think how the people responsible kept airline meals safe and sanitary? Then you might just be t...
- 4/18/2024 12:00:00 AM
Operations Manager
- Corporate Care
-
Phoenix, AZ
- Job Details Level Management Job Location Arizona - Phoenix, AZ Position Type Full Time Education Level 4 Year Degree Tr...
- 4/18/2024 12:00:00 AM
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Manager jobs
$71,970 to $110,700
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Credit Card Operations Manager do?
Credit Card Operations Manager in Twin Falls, ID
Manage and co-ordinate operational activities within Retail Payment System, ensuring quality service and effective operations support for all internal and external customers.
December 20, 2019
Credit Card Operations Manager in Seattle, WA
Participate in the review and recommendation of card operations systems and procedures affecting assigned units, co-ordinating system conversions from an operations perspective.
November 29, 2019
Credit Card Operations Manager in New Bedford, MA
The Credit Card Operations Clerk is the individual that interviews credit card applicants to make sure all personal and credit information are correct for the credit report.
February 21, 2020