Credit Card Operations Manager jobs in Santa Barbara, CA

Are you a talented professional who excels at personalized service, enjoys getting involved in your communities, and has a desire to work for an award-winning Best Bank? 

Montecito Bank & Trust is seeking a full-time Community Banking Operations Manager in our Community Banking department. This position will be responsible for all operational and administrative management of the Branch Network to ensure effective and efficient branch operations, associate development and engagement, exceptional client service, and compliance with regulations and policies to ensure satisfactory and above audit ratings while supporting and encouraging the community outreach efforts. The Community Banking Operations Manager will partner with the Sales Manager to ensure that products and services are promoted. This position will serve as a direct liaison between the operations at each branch and other departments within the Bank. This role requires leadership, support, and onsite observational and interactive coaching and mentorship to branch managers throughout all branches. Traveling and visiting branches will be a large part of this position. This is an exempt position reporting to the President & Chief Operating Officer. This position does not have the ability to work hybrid or remote and will be in-person at our MB&T Administrative Offices.

Minimum Requirements, Activities, & Responsibilities

Education and Experience: 

• High school diploma or equivalent required; college degree preferred
• A minimum of eight to ten years of banking experience, or similar experience, required
• Five years’ experience in coordinating and/or managing a multi-branch network required
• Comprehensive knowledge of financial service industry products, operations, and procedures required
• Knowledge of local, state, and federal laws and regulations as they apply to financial institutions required
• Fiserv experience and Consumer and Business lending experience preferred
• The ability to be registered as a Mortgage Loan Originator (MLO)

Essential Functions:

• Communicates goals and direction with branch managers to ensure clear understanding of rules, regulations, requirements, and expectations
• Fosters the development of branch management and associates through training, mentoring, counseling, and motivating
• Coordinates and monitors all staff in performance of daily activities, including training, hiring, and evaluating
• Identifies areas for improvement, changes in procedures, or new developments for updates to services or products
• Focuses on retaining, growing, and increasing profit of existing relationships through excellent customer service and branch experiences
• Manages, monitors and minimizes the community bank operating losses
• Other activities and duties as assigned 

Skills and Capabilities:

• Must have strong critical thinking skills with the ability to effectively handle simultaneous and changing priorities while meeting deadlines
• Ability to consistently conduct observational and onsite leadership, mentorship, and coaching 
• Ability to successfully work with all stakeholders: customers, prospects, regulators, board members, vendors, senior leadership, and subordinates
• Ability to make timely, independent decisions within authority and assigned responsibilities
• Ability to be solutions oriented, a problem solver with sense of urgency with excellent time management skills

Interested in applying? Visit our website at www.montecito.bank/careers 

Review opening using the “Apply Now” tab on our Careers web page. 

Once you've selected the desired position, click “Apply" on the top right-hand corner of the web page.

Create a personal log-in to submit your expression of interest.

A member of our Human Resources department will reach out to you to let you know whether or not you have been selected to move forward in the interview process.

Equal Opportunity Employer/Disabled/Veteran

** The typical hiring range based on qualifications and pay equity is $140,577.49-$169,370.47