Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB SUMMARY:
The NOC Technician is part of the Service Desk team. This person is a key part of the team responsible for the ongoing Technical Service Delivery to PFFCU’s Associate’s and our preferred Vendors. This role will be the point of escalation for the PFFCU end users via the service desk portal and NOC phone queue. This position will also assist with documenting NOC team processes, overseeing NOC projects and assisting with monthly reporting for the department.
RESPONSIBILITIES/TASKS:
REQUIRED QUALIFICATIONS:
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
o Core hours are Monday-Friday 12:00PM – 8:00PM
o Job will require being able to accommodate occasional coverage of NOC rotating shifts. (7AM-3PM, 8AM-4PM, 12PM-8PM)
PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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