Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Collections Team Manager
Reporting to: Operations Manager: Collections
Job Purpose: As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets. Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive working environment.
Key Performance Areas
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
1. People Management: The practice of recruiting, training, engaging, motivating, coaching, and directing employees to optimize their talents to maximise workplace productivity and promote professional growth.
• Empowering your team members
• Handling interpersonal conflict
• Building trust
• Leading employee training
• Managing deadlines and KPA expectations
• Building company culture
2. Productivity Management: The practice required for managing your team’s inputs against expected targets like:
• Attendance and time keeping
• Calls answered.
• Promises to Pay
• Debit orders.
• Settlement payments
• Quality of the PTP
• Call quality and service rendered to customers.
3. Quality and Compliance Management
• Demonstrates an accurate understanding of the debt collection process.
• Demonstrates an accurate understanding, and adherence, to ensuring that quality conversations are had customers.
• Practice sound data ethics.
• Demonstrates an accurate understanding, and adherence to 1st Call Resolution
• Demonstrates an accurate understanding, and adherence to the principals of Treating Customers Fairly
Education & Experience
• Higher Certificate or Diploma in Management and leadership is advantageous.
• A minimum of 5 years’ experience as a Customer Care Consultant, within the Debt Collections industry with proven evidence of past performance.
Skills /Attributes
• Strong leadership
• Integrity
• Strong moral behaviour
• Ethical
• Ability to manage change within your team
• Agility and adaptability
• Action and resolution oriented
• Innovation and creativity
• Clear Effective Communicator
• Strong Emotional Intelligence/Quotient
• Planning and Organisation skills
• Active listener and Problem-Solving ability
• Critical thinker and ability to make decisions.
• Technical Skills:
o MS Office
o Intermediate to Advance proficiency in Excel
o Strong Presentation skill
Remunerations Structure
• Basic salary Commission
• Benefits at the full cost to the Employer.
o Funeral Cover (at the full cost of the employer)
o Life Cover (at the full cost of the Employer)
o Disability Cover (at the full cost of the Employer)
o Medical Cover (at the full cost of the employer, after successful completion of the probation period)
• Subsidized School fees towards your child schooling at Nimble Peak Child EduCare (ages: 3 months – 5 years)
Working Hours
• You will be required to work a maximum of 45 hours per week.
o Monday – Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
o Saturday: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
NB:
Incomplete and late applications will not be considered.
This appointment will be made in line with the Nimble Group Employment Equity plan.
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