Credit Card Operations Supervisor jobs in Ann Arbor, MI

Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

C
Supervisor
  • Credit Acceptance
  • Howell, MI FULL_TIME
  • Description

    About this Position :

    Credit Acceptance is hiring a Repossession Supervisor to :

    • Consistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals
    • Effectively coach, mentor, motivate and communicate through change
    • Actively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities
    • Support repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location
    • Make effective decisions
    • Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives.

    The Supervisor’s primary focus will be to coach team member toward ultimately improving their team’s contribution to overall key department performance metrics.

    Outcomes and Activities :

    • Ensure your team consists of the Right People and the Right Number of People
    • Set and enforce Clear Expectations for your team
    • Monitor and evaluate individual and team performance
    • Continuously coach team on effective skip tracing techniques
    • Effectively communicate so that all team members are abreast of current state of the department and organization
    • Conduct call monitoring, account audits and review daily dashboard reports for the department to identify trends and opportunities
    • Execute administrative tasks as needed within the role

    Knowledge and Skills :

    • You need to communicate in a way (both written and verbal) that builds trust and creditability with the team as you provide and solicit feedback.
    • Take ownership in your performance while being receptive and acting upon feedback as you actively participate in training and coaching secessions.
    • You need to assess team member performance, their ability to adhere policies and processes as you attempt to identify barriers so you can recommend solutions.
    • You need to be a coach by setting expectations; facilitate learning and development; leverage best practices; to build a high performing team.
    • Be honest and ethical and make decisions that are in the best interest of organization; fair; consistent; and demonstrate integrity.

    Basic Position Requirements :

    • Minimum of 2 years previous leadership experience or 2 years of experience while in a senior role.
    • You need to be able to speak clearly, professionally and articulately on the telephone.
    • You need to be able to work independently and in a team environment.
    • You need to be able to operate office equipment (copy machines, fax, telephone, and keyboard).

    Additional Position Requirements :

    • High school diploma or GED (Required)
    • Working Knowledge of MS Office and Internet experience (Required)
    • Previous customer service or collections experience in a call center environment (Required)
    • Experience in the finance or automotive industry (Preferred)

    Targeted Compensation : $56,100 - $64,500 a monthly bonus planINDSERMP #zip #LI-Remote Benefits

    Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work

    Our Company Values : To be successful in this role, Team Members need to be :

    • Positive by maintaining resiliency and focusing on solutions
    • Respectful by collaborating and actively listening
    • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
    • Direct by effectively communicating and conveying courage
    • Earnest by taking accountability, applying feedback and effectively planning and priority setting

    To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must :

    • Identify the Right People by recognizing top talent
    • Set Clear Expectations by managing change and directing others
    • Train team members and focus on developing talent
    • Performance Manage by ensuring accountability and driving results
    • Create the Right Environment by establishing trust and managing conflict
    • Maintain the Right Number of team members needed to build an effective team

    Expectations :

    • Remain compliant with our policies processes and legal guidelines
    • All other duties as assigned

    Advice !We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.

    If you are actively looking or starting to explore new opportunities, send us your application! P.S .We have great details around our stats, success, history and more.

    We’re proud of our culture and are happy to share why let’s talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

    Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.

    Last updated : 2024-02-28

  • 26 Days Ago

M
Accounting Supervisor
  • Michigan Credit Union League
  • Brighton, MI FULL_TIME
  • Organization: Lake Trust Credit Union Date Posted: January 31, 2024 Region: Southeast Michigan Location of Position: Brighton Position Level: Managerial Manage the daily activities of the organization...
  • 20 Days Ago

E
Operations Supervisor
  • ENGINEERED PROTECTION SYSTEMS, INC
  • Brighton, MI FULL_TIME
  • EPS Security is looking for a talented individual to join our New Hudson Operations team as an Operations Supervisor. The Job: Supervise work of Technicians by doing at least 3 weekly site surveys to ...
  • 10 Days Ago

E
Operations Supervisor
  • EPS Security
  • Brighton, MI FULL_TIME
  • Our Benefits: Competitive starting pay Paid training and testing for industry certifications Career advancement opportunities Annual merit raises A robust benefit package (healthcare, dental, vision i...
  • 15 Days Ago

D
Operations Supervisor
  • Dayton Freight
  • Jackson, MI FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • Just Posted

A
QBHP - ABA Mid-Tier Supervisor - Howell, MI
  • ABA Mid-Tier Supervisor - Howell, MI - Patterns Behavioral Services, Inc.
  • Howell, MI FULL_TIME
  • Patterns Behavioral Services, Inc. - Identifying Patterns, Changing TrajectoriesHiring a Clinical Associate - QBHP to join our growing team in Howell, MI!WHO WE AREAt Patterns we build a nationwide co...
  • 1 Month Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Credit Card Operations Supervisor jobs found in Ann Arbor, MI area

H
IT Operations Coordinator
  • Honigman LLP
  • Detroit, MI
  • Under general supervision of the IT Project Manager and in accordance with established policies, procedures, and IT Depa...
  • 3/28/2024 12:00:00 AM

5
Operations Supervisor
  • 5 Points Elevator, Inc.
  • Detroit, MI
  • Job Description Job Description We are seeking an Operations Supervisor to join our team! You will perform clerical and ...
  • 3/28/2024 12:00:00 AM

S
Operations Supervisor
  • Syncreon
  • Trenton, MI
  • We are looking for an experienced Operations Supervisor at our Trenton, MI. location to plan, direct and coordinate the ...
  • 3/28/2024 12:00:00 AM

5
Operations Supervisor
  • 5 Points Elevator, Inc.
  • Troy, MI
  • Job Description Job Description We are seeking an Operations Supervisor to join our team! You will perform clerical and ...
  • 3/28/2024 12:00:00 AM

E
Operations Supervisor
  • EPS Security
  • Brighton, MI
  • Job Description Job Description EPS Security is looking for a talented individual to join our New Hudson Operations team...
  • 3/28/2024 12:00:00 AM

D
Operations Supervisor
  • Dayton Freight Lines, Inc.
  • Jackson, MI
  • As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure t...
  • 3/27/2024 12:00:00 AM

D
Operations Supervisor
  • Dayton Freight
  • Riverview, MI
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
  • 3/27/2024 12:00:00 AM

S
Operations Supervisor
  • Syncreon America, Inc.
  • Trenton, MI
  • Plan, coordinate work, train, motivate, monitor and evaluate performance of team members; ensure their ability to safely...
  • 3/25/2024 12:00:00 AM

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$51,566 to $70,212
Ann Arbor, Michigan area prices
were up 1.3% from a year ago

Credit Card Operations Supervisor in Rapid City, SD
From a humble beginning at Baxter Healthcare, to one of the nation�s Top 100 credit unions, BCU continues to grow.
December 16, 2019
Credit Card Operations Supervisor in Springfield, IL
A supervisor’s first responsibility is to provide leadership to a team of clerks, accountants, and other workers.
December 08, 2019
Credit Card Operations Supervisor in Albany, GA
You ensure client delivery, processing, and especially credit and operational functions, since you specialize in credit.
December 03, 2019