Credit Card Operations Supervisor jobs in Austin, TX

Company Description

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, you’ll fall in love with us.

                                                        -Greater Texas

Job Description

What's in it for you as a Branch Operations Supervisor:

• Training and ongoing coaching to learn and develop highly desired skills. 
• A place where you can help members and teammates in meaningful ways. 
• Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume! 
• All the coffee your heart desires. 
• Halfway decent potlucks.

The Basics of a Branch Operations Supervisor role:

• Weekly schedules will be set between the hours of Monday thru Friday 8:45 am to 5:15 pm.
• Rotating Saturday hours from 8:45 am-1:30 pm.

Summary of what you'll do as a Branch Operations Supervisor: 

The Branch Operations Supervisor role will direct all aspects of day-to-day branch operations to provide a Top-Tier experience for members.

• Attract, coach, and engage assigned staff through servant leadership and continuous coaching.
• Process cash orders, and balance vault, and perform periodic audits of cash drawers.
• Account for inventories of money orders, cashier’s checks, gift cards, and other services sold.
• Resolve complex member issues by performing research and follow-up with members.
• Recommend process improvements in order to streamline or reduce costs.
• Coordinate with Learning & Development to ensure assigned team members are developing their skills and are fully trained on operational tasks.
• Participate in the implementation of branch business goals, coaching staff, and assist in achieving annual branch goals.
• Act in a Branch Associate role as needed.
• Reinforce the Credit Union’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards, and promoting a commitment to excellence in service, and technology-driven products and processes.
• Promote community development initiatives and volunteers in the communities serviced by the branch.
• Other duties as assigned.

Qualifications

Must Haves:

• Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
• 2 years of credit union or banking experience in a branch operations role.
• HS Diploma/GED

Nice to Have:

• Supervisory experience
• Bilingual in English & Spanish

Additional Information

All your information will be kept confidential according to EEO guidelines.