Credit Card Operations Supervisor jobs in Baltimore, MD

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The Credit and Collections Supervisor performs most duties in relation to managing customer accounts in set-up and processing thorough to cash receipts. The position reports to the Assistant Controller, works closely with the Company’s accounting staff, sales and warehouse staff, management, and outside customers and is relied upon to identify the need for and recommend improvements in processing customer receivables. The broad responsibility of the position is necessary for growth of the company and planned advancement with staff development.

• Possesses superior communication, analytical, and organizational skills
• Exhibits goal-oriented behaviors and time management principles
• Exudes a customer-focused attitude
• Applies extensive attention to detail to all tasks
• Toggles between projects and responsibilities with ease
• Works well in a team environment
• Demonstrates proficiency in Microsoft Office programs
• Bachelor's Degree in Accounting or Business Program Preferred
• Minimum of five years experience, A/R credit and collections

• Supervise Credit and Collection Specialists.
• Maintain customer aging records, including working with customers and sales staff to resolve outstanding balances.
• Manage collections efforts with collection agencies/attorneys.
• Credit evaluation and order release.
• Monthly statement processing.
• Customer setup and account maintenance, including credit references, providing vendor information and W-9s to customers, contact name and address changes, etc.
• Customer service, including resolving account disputes, processing credit memos, reviewing and completing lien releases, following up on returned checks or credit card denials, etc.
• Maintain and update company registrations, such as Central Contract Registrations (CCR) and Online Representations and Certificates Applications (ORCA).
• The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by their supervisor.

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Long-Term Disability Insurance

• As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.