Credit Card Operations Supervisor jobs in Everett, WA

Description

Managing and overseeing daily operations within the department

· Meeting customer and company KPI's and SLA's on a weekly, monthly and yearly basis

· Facilitating effective Problem Solving & Root Cause Analysis as needed

· Training, monitoring, evaluating, supervising and disciplining employees based on goals and duties

· Verifying employee time/payroll information and authorize overtime

· Assisting in managing department workforce, reinforcing company policy and procedure and establishing and maintaining healthy working relationship across the organization

· Showing initiative and making suggestions for improving processes

· Assisting with planning and budget process

· Working in a fast paced environment handling multiple tasks with complex deadlines

· Communicating with customers, vendors and employees

· Coordinating with other departments within the company

· Overseeing all LTL/Drayage operations

· Ensuring that all customer IRG requirements are met

· Able to make quick and precise decisions

· Work well with high number of seasonal temporary employees

Must have experience in working with drivers.

Qualifications

• Bachelor’s Degree or equivalent experience
• 3 years Supervision of associates
• Previous production & manufacturing experience
• 2 years of LTL experience in inbound/outbound & dispatching
• Knowledge of Excel, Word, Office
• Strong written/oral communications kills
• Problem solving capabilities.
• Able to work in a fast-paced environment.

Must demonstrate ownership & responsibility to run the operation with a sense of urgency