Credit Card Operations Supervisor jobs in Fairbanks, AK

This position is with a progressive, growing credit union. Excellent benefits package includes medical, dental, vision, life and disability insurance, generous paid time off and matching 401k Plan. Salary DOE.

APPLY TODAY at Spirit of Alaska Federal Credit Union website:

https://spiritofak.com/employment

*This is not a remote position*

JOB SUMMARY:

Receive and process member transactions via the telephone and digital channels. Conduct back-office processing. Maintain files necessary to keep accurate records.

Qualifications:

• High school diploma or equivalent.
• At least one year of customer service or call center experience. Financial institution experience is preferred.
• Excellent customer service and communication skills.
• Proficient with PC, telephone, 10-key, and other related business equipment and application software and platforms.
• Ability to multitask and perform in a fast-paced environment.
• Strong organizational skills and attention to detail.

Job Duties:

1. Answer the phones and process all member transactions and inquiries accurately and quickly.

• Greet all members in a friendly and professional manner.
• Utilize the “soft transfer” method to transfer calls.
• Cash advances on credit and debit cards.
• Maintain proper security measures for identifying members.
• Loan/Credit Card payments.
• Answer online banking inquiries and troubleshoot access issues.

2. Conduct back-office processes.

• ACH.
• Drafts.
• Debit cards.
• Shared branching.
• ATM balancing.
• Wires.
• Notice processing.
• RDC processing.
• RI processing.
• Fraud processing.

3. Maintain accurate records on accounts (file maintenance).

• Update addresses and any other changes required as assigned.
• Close accounts.
• Account pre-authorizations.

4. GL reconciliation.

• Daily recon of wires, ACH, ATMS, Shared Branching, etc.

5. Assist members with research requests.

6. Cross-sell credit union services when appropriate.

• Provide routine information on credit union services.
• Be able to direct members on how to obtain these services.

7. Perform other related duties as assigned.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person