Credit Card Operations Supervisor jobs in Hillsboro, OR

Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Credit Card Operations Supervisor jobs

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Credit Card Member Specialist
  • OnPoint Community Credit Union
  • Portland, OR FULL_TIME
  • Overview
    The Credit Card Member Specialist is responsible for providing support to internal and external members on all credit card maintenance, and an expert level consultation on all aspects including payments, reversals, applied interest across protected balances, building consumer and consumer profiles, and card conversions. This position includes a strong focus on servicing members for fraud and merchant disputes; creating new credit card disputes and maintenance on existing disputes.

    This position has responsibility for additional credit card problem-solving, providing solutions and education for staff and members, processing credit card maintenance requests, and have a firm understanding of credit card systems, including vendor platforms are critical.

    The Credit Card Services Member Specialist will have a comprehensive understanding of Credit Union policies and procedures, and all credit card services provided by the Card Services department in order to assist members and staff with their inquiries and responsibilities.

    Responsibilities
    • Oversees and works appropriate and timely handling of all credit card disputes and research, and ensures chargebacks are filed according to regulations.
    • Processing and performing required work activities based on Lost/Stolen card identification and reissuance, credit card balance refunds, credit card write-offs, and other control reports.
    • Evaluate credit card parameters, including research for declines and member desire for increased limit, discussing criteria required to increase limits and process to achieve same with the member.
    • Expected to represent the Card Services department as a credit card systems expert, including subject matter expertise and feedback on credit card vendor services and systems.
    • Serves as a primary point of contact for all credit card escalations by our members and internal partners.
    • Confident as a subject matter expert for all aspects of credit card functions, including development of credit card maintenance, servicing, and dispute procedures.
    Additional Responsibilities
    • Contribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions on credit card topics.
    • Provide professional, high-quality service to our members and all fellow employees.
    • Provide ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks.
    • Effective time management and prioritization of tasks and assignments.
    Knowledge, Skills and Abilities
    • Strong verbal and written communication skills, ability to clearly document changes in procedures
    • Solid understanding of financial institution operations policies, procedures and applicable regulation
    • Ability to make decisions in circumstances that may not be well defined; being adaptive when necessary
    • Collaborative team-mentality combined with critical thinking; empowered to provide input
    • Strong desire and willingness to learn and then develop compliance-based procedures and practices for a credit card dispute team
    • Strong understanding in the practical application of member-related credit card functions and the inter-related systems that affect member’s credit card experience
    Qualifications
    • 4-6 years successful experience working in a financial institutions
    • 4-6 years of direct customer facing role
    • 4-6 years of demonstrated success in a member servicing role
    • 4-6 years experience with credit card systems and functions
    • Preferred 4-6 years understanding of RegZ dispute cycles
    • High school diploma or equivalent required.
    OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
  • Just Posted
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Card Services Associate
  • First Technology Federal Credit Union
  • Hillsboro, OR FULL_TIME
  • The Associate, Card Services – Operations handles internal member-facing Associate inquiries regarding member credit and debit card issues and system exception reporting. Job Duties: Process, review, ...
  • 1 Month Ago
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Floating Operations Specialist
  • RIVERMARK COMMUNITY CREDIT UNION
  • Beaverton, OR OTHER
  • Job Details Job Location: Gemini Annex - Beaverton, OR Salary Range: $22.56 - $31.02 Hourly DescriptionThis job positing will close to applicants on 4/2/2024 Rivermark offers a $1.00 per hour differen...
  • 26 Days Ago
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Deposit Operations Representative
  • Unitus Community Credit Union
  • Portland, OR FULL_TIME
  • At Unitus, each employee has an opportunity to make a difference for our members. The Deposit Operations Representative’s primary responsibilities are the accurate and timely processing of all member ...
  • 1 Month Ago
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Security Operations Engineer
  • Concora Credit Inc.
  • Beaverton, OR FULL_TIME
  • Overview We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to he...
  • 2 Months Ago
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Core Operations Analyst
  • First Technology Federal Credit Union
  • Hillsboro, OR FULL_TIME
  • The Core Operations Analyst is responsible for identifying and solving issues relating to the overall performance of the operation team. The Operations Analyst will lead in the reporting of production...
  • 9 Days Ago
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0 Credit Card Operations Supervisor jobs found in Hillsboro, OR area

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Operations Supervisor, Metal Finishing
  • Orchid Orthopedic Solutions
  • Oregon City, OR
  • ABOUT US The Oregon City, OR site was established in 1973 and joined the Orchid team in 2012. Our 80,000 square foot fac...
  • 4/26/2024 12:00:00 AM
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Transportation Operations Coordinator
  • Nuna
  • Vancouver, WA
  • As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Mark...
  • 4/26/2024 12:00:00 AM
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Shift Supervisor Trainee
  • CVS Pharmacy, Inc.
  • Portland, OR
  • The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level...
  • 4/26/2024 12:00:00 AM
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Transportation Operations Coordinator
  • Nuna
  • Vancouver, WA
  • As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Mark...
  • 4/25/2024 12:00:00 AM
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Retail Warehouse Operations Supervisor
  • Wilco
  • Cornelius, OR
  • Retail Warehouse Operations Supervisor JOB PURPOSE:To deliver onthe missionof Wilco by profitably providing superior cus...
  • 4/25/2024 12:00:00 AM
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Fleet Maintenance Operations Supervisor - Fleet Services
  • Ryder System
  • Portland, OR
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 4/24/2024 12:00:00 AM
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Operations Supervisor
  • Akkodis
  • Beaverton, OR
  • Akkodis is seeking a Print Supervisor for a contract position in Beaverton, OR (onsite) Work Schedule: 4:30 PM - 1:00 AM...
  • 4/22/2024 12:00:00 AM
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Operations Supervisor
  • Rain For Rent
  • Portland, OR
  • What we do:Rain for Rent moves water every day. We are the leading provider of temporary liquid handling solutions and a...
  • 4/22/2024 12:00:00 AM
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About Hillsboro, Oregon

Hillsboro (/ˈhɪlzbəroʊ/) is the fifth-largest city in the State of Oregon and is the county seat of Washington County. Lying in the Tualatin Valley on the west side of the Portland metropolitan area, the city hosts many high-technology companies, such as Intel, that comprise what has become known as the Silicon Forest. At the 2010 Census, the city's population was 91,611. For thousands of years before the arrival of European-American settlers, the Atfalati tribe of the Kalapuya lived in the Tualatin Valley near the later site of Hillsboro. The climate, moderated by the Pacific Ocean, helped ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$51,984 to $70,777
Hillsboro, Oregon area prices
were up 3.9% from a year ago
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What does a Credit Card Operations Supervisor do?

Credit Card Operations Supervisor in Rapid City, SD
From a humble beginning at Baxter Healthcare, to one of the nation�s Top 100 credit unions, BCU continues to grow.
December 16, 2019
Credit Card Operations Supervisor in Springfield, IL
A supervisor’s first responsibility is to provide leadership to a team of clerks, accountants, and other workers.
December 08, 2019
Credit Card Operations Supervisor in Albany, GA
You ensure client delivery, processing, and especially credit and operational functions, since you specialize in credit.
December 03, 2019